Lemur Landings Reviews Summary

Staff and Service

Pros:

• "Staff really friendly and helpful."
• "The host assigned to us was Charlie. He was very nice and helpful."
• "I had a number of interactions with the same member of staff - tall male with curtains, unfortunately I didn’t note his name but he was very friendly, kind and patient."
• "Lots of supervisors there keeping an eye on things."
• "The party hosts were brilliant and organised the kids really well."
• "Staff were very friendly & they do a great job."
• "The staff here are always really friendly and genuinely seem to care about the kids."
• "Very friendly and helpful staff from the entrance/reception and all the way through to the cafeteria. Excellent service!"

Cons:

• "The staff however, make the experience completely horrendous."
• "Staff need to be taught how to toast a tea cake, apart from that, yer, great."
• "Both staff at the climbing wall were more interested in having their own conversation than supervising the activity. Very unprofessional."
• "Took food back and asked for replacement, waited 45mins and then when I asked about my food I was told there is a further 30min wait on food now."

Cleanliness and Maintenance

Pros:

• "Spotlessly cleaned after each session. A safe and well staffed kiddies indoor play zone."
• "The place is really lovely and clean."
• "The place has been cleaned up since we first visited a few years ago."
• "Spotlessly cleaned after each session. A safe and well staffed kiddies indoor play zone."

Cons:

• "It's not as clean as it should be, maybe the carpet could be cleaned better and wood games too."
• "Sadly lots of the small toys were broken (like shopping cart, police station equipment etc.)."
• "The soft play isn't a secure facility for parents with multiple children to keep tabs on or children who might do a runner out of the doors."
• "The whole place needed a good clean, which with children should be a top priority."

Value for Money

Pros:

• "It’s one of the largest soft play centres with plenty to keep both children entertained. Good value for money."
• "Great few hours occupied at reasonable price."
• "My son had his birthday party here and it was fun fab. The place is the perfect size, there is a place to play for different ages. Location is good and there’s free parking."
• "We had a birthday party booked for out 6 years old daughter. Good value for money, clean place."

Cons:

• "The price it's a little bit high."
• "Expensive for what it is. First time visiting, so paid for a 3 year old then 3 adults which was surprising."
• "Although the soft play remains a reasonable place to bring your children - We were disgusted to see the rise in price of food and drink."
• "Extremely busy on a Saturday and expensive compared to other softplays in the area for what you get."

Facilities and Activities

Pros:

• "The food offered was amazing too! Great range, and great taste!"
• "Our children aged 4 and 2 really enjoyed their session on 4th July 2023 and we stayed for the full 3 hours."
• "Excellent soft indoor activity, play, exercise for children."
• "They make the main soft play frame dark and have led lights in it. The party hosts were brilliant and organised the kids really well."

Cons:

• "This soft play isn't a secure facility for parents with multiple children to keep tabs on or children who might do a runner out of the doors."
• "The place is really lovely and clean however there needs to be information to explain it is too small and childish for children over the age of 8, got boring too quickly."
• "My child loves the play village but it’s always a mess, broken toys. Food expensive and you have to pay for adult entry."
• "Really disappointed, the under 5 area was closed. They said 1 year olds could play in main area. This suggestion is madness."