Address: Holywell Rd, Rhuallt, Saint Asaph LL17 0AW, United Kingdom
Phone: +441745530000
Rating: 4.5
based on 134 reviews.
Staff and Service
Pros:
"Staff very attentive and knowledgeable about the area."
"Friendly accommodating staff."
"Well worth a visit for good food, nice surroundings and attentive and very pleasant staff."
"The staff were polite and attentive."
"The staff are all so friendly and accommodating, very quick service and Antonio was absolutely amazing, credit to him!"
"Staff very friendly, attentive and knowledgeable."
"The staff were very pleasant and polite."
Cons:
"However party nights aren't quiet there yet. Food and service isn't as good, but atmosphere is fab and tbh worth going."
"Had to check in at spa reception. Staff member had to go an ask someone else to check us in."
"The waitress who took our original order could not have been more disinterested, instead choosing to look out the window while we were talking to her."
"Lovely looking venue pity the young waitress was so ignorant who waited on us."
"Overall very disorganised and disappointing."
"Poor service, the waiter spilled food from the plates onto the table when clearing the table, he then wiped some of the food from the table into my niece's handbag."
"Not once did anyone ask how our meal was and not once were we served with a smile."
Food Quality
Pros:
"That's the best burger I've ever had in my whole life."
"Best fish and chips I've ever had."
"We both had risotto (Two different types) and they were quite simply the best we've ever had."
"Food was spectacular, so delicious."
"Food was excellent, both adults & kids, lovely beef, hake fish, and ginger toffee pudding!"
"The food was 100% nicely cooked and good portion."
"The food was amazing! All my guests kept telling me how much they enjoyed the food and how generous the portions were."
Cons:
"The onion chutney on the burger just didn't work and maybe should be served separately."
"The duck stir fry was considered lacking in duck and somewhat watery."
"The vegan burger was not a vegan burger, rather a vegetable burger."
"Veg curry tasted and looked like a tin of soup with some spices and courgette thrown in, very thin, tiny ramekin of rice."
"The tempura batter on the calamari wasn’t tempura, more of a thicker, beignet type batter which is not as nice."
"They ordered spring rolls that were made with milk."
"Very very disappointing, kitchens were visible and my husband ordered the Fish n chips only to watch the chef scratch his head, wipe his nose with the back of his hand and then manhandle his food onto the plate!"
Ambience and Location
Pros:
"Good atmosphere, decent menu they do a good roast and veggie roast on a Sunday."
"Amazing caravan park all facilities are brilliantly clean, beautiful surrounds and views."
"Very vibey bar modern but chic."
"The restaurant itself is light and airy which was good."
"The restaurant itself is lovely with a long sweeping window across the front."
"From the moment you drive in to the car park, the building looks swish and impressive, with the glass walls showing off one of the dining areas to the nearby Clwydian Hills."
"Beautiful surroundings. Lovely building, bright and airy."
Cons:
"We sat in the bar area which was pretty soulless, even with a dozen or so people in it."
"Restaurant is a bit 'clinical' & tables close together."
"The bar isn't the cheapest, but again the staff are very friendly and helpful, unfortunately even for people staying the bar closes by 8.30."
"The room was OK but simple and basic, our shower leaked, soaking the bathroom."
"Shame that there wasn't any nicer cider on tap or in bottles, just Koppaberg and Carlsberg's own stuff."
"The service on the other hand, poor is a compliment."
"The place is modern and nicely decorated but we had a disastrous stay."
Value and Pricing
Pros:
"Prices reasonable for quality, quantity, ambience and service."
"Great value for money."
"Been here twice for two birthday occasions. Service and food was spot on as well as the overall atmosphere."
"Great prices as well."
"Visited the White House on a Tuesday evening before 6:30 to take advantage of the early doors offer. This allowed two courses for a set £14.95 price."
"We went for the early bird menu before 6:30pm which was two courses for £15."
"Not the cheapest, but attention to detail and food quality and ambience show that this is no 'pub grub' establishment."
Cons:
"The pool is not part of the hotel and charges £15 per head which is a rip off when you're only looking to take your daughter for a swim - £45 for 30 minutes is a joke."
"Quite pricey but located on the campsite that we were staying on."
"Wish we hadn’t bothered with the breakfast, strange system of having to prebook precisely what you want down to the exact sausage the night before with exact time you will be downstairs."
"The dessert's were also way too expensive for the portion size."
"Cost £45 for 2x two-courses and two drinks."
"Very nice meal, although wish they would put chilli pasta and king prawns back on the menu, there is a replacement, tagliatelle green beans prawns and pesto, which I had, but it was quite oily."
"Breakfast unfortunately was disappointing and wasn’t worth the £10."