Sainsbury's Reviews Summary

Store Layout and Cleanliness

Pros:

• "Lovely clean store, inviting to walk into."
• "Shop is bright and airy."
• "99% of stock is well spaced out, everywhere is clean."
• "A nice clean store well set out."
• "Very clean store and helpful staff."
• "Shop is always bright and clean and stocked well."
• "Good clean store. Nice wide aisles."

Cons:

• "This supermarket is too small, too much crammed in."
• "The store seems to be a little tired. Shame."
• "The store was untidy with lots of lines on Produce missing."
• "Once again I came away largely empty handed and feeling very sad: it just looks and feels as if the store is on its last legs before it goes into administration."

Staff and Customer Service

Pros:

• "I would like to thank the people who came and helped me, especially Rob, you were brilliant."
• "Went this morning, the staff at the click and collect were excellent."
• "Good produce, easy to navigate and really helpful staff."
• "Very helpful staff who are friendly."
• "Staff always helpful, friendly & polite."
• "The lady who assisted me was cheerful, friendly and helpful."
• "Staff in the store and cafe are always pleasant and helpful."

Cons:

• "Couldn't find what I was looking for, in the clothing section, so I looked for help from an assistant. Found a group of them chatting."
• "Horrible rude and ignorant staff that stand there calling customers after they have gone."
• "Called in today to buy 1 item, went to the kiosk where a female manager and another member of staff was stood talking to each other, they could see I was waiting to be served but carried on their conversation, give up in the end and went to the self serve, ignorant can't be bothered attitude, won't return."
• "Unhelpful, sarcastic & back chatting staff."
• "Very rude customer service staff when coming in to ask about charity work."
• "Some staff hardly smile at you and never even help with packing at the till."
• "Always shop at Sainsburys, but today was not impressed with the young lady on the deli counter."

Product Availability and Selection

Pros:

• "They do though have a competitive basic product range for anyone on a budget that is good value."
• "There are not many places that sell pineapple and coconut juice in cartons, this place does."
• "Good selection of clothing and food."
• "Been after a sauce called Chimchurri, not been able to get it anywhere, googled and found Sainsbury's did it, called in today and member of staff was able to locate it for me straight away."
• "One of the larger Stores with Argos inside. Extensive range of goods from fresh fruit and veg to clothing."
• "Great for plant based, veggie vegan options with only Waitrose in front."
• "Large supermarket with lots of room. Good range of clothing including Petite range."

Cons:

• "Three items on my shopping list they didn't have in."
• "Staff yet again had no idea where anything was because yet again they moved their stock around."
• "Most of what we needed wasn't in stock, this is happening more and more often."
• "Loads of products without shelf edge pricing and miserable looking checkout assistant who chucked the items down the conveyor faster than the speed of light."
• "Visited as I received a 10% voucher. Large number of basic items out of stock."
• "Not much choice. No consistency on shelves similar items spread over the store resulting in wasted time to find."
• "Very disappointed this visit. No fresh salmon. Only one variety of stir fry veg packs."

Price and Value

Pros:

• "Always a pleasant place to shop. Not too busy and well stocked."
• "I love sainsburys. One of the few places that has a great selection of full sugar drinks."
• "You can collect points on your nectar card which mount up nicely and can be doubled at certain times of the year."
• "I enjoy those little bottles of Purdeys drinks and recently Sainsbury dropped the price from £4.50 to £3.50, which is the same as ASDA."
• "Great quality food and reasonable prices, especially if you have a nectar card."
• "Lots of things to choose from. Reasonable prices."
• "Their toasted teacakes are the best I have had and the prices are not too bad either."

Cons:

• "However, fresh fruit and veg at the top end price wise, and not the cheapest choice for most other products."
• "It's not the cheapest supermarket but it's really good quality."
• "Great range of products although I do find them more expensive than other supermarkets."
• "I think most of us know that it is more expensive than ASDA."
• "It's one of the more expensive places to do your shop."
• "I find sainsburys very expensive, I usually shop at asda, for my mother's Shopping, Theres probably around 12% increase in prices between asda and sainsbury's that's a lot of money over 12 month."
• "A huge shop with wide isles comes at a price for the selected few."

Facilities and Accessibility

Pros:

• "It's great for cyclists, however, with several bike racks in a safe, convenient (and covered) location right next to the big windows across the front of the store."
• "The shopping experience at Sainsbury's Marus Bridge is nice due to the fact of the good relay out of the store the parking facilities also other facilities around that area."
• "Great car park can get busy but there plenty of spaces great access to not just Sainsburys but food warehouse, B&M and then grab some food at Md's if you fancy."
• "Parking ok."
• "Parking is good though it gets very busy at times."

Cons:

• "The ques at the till are crazy. For a big supermarket I'd expect a lot better."
• "Very busy and parking was a nightmare."
• "Great supermarket, just find getting on and off the car park a pain, especially when Mcdonalds next door is busy as the drive thru traffic blocks the exit."
• "Shop is exactly as you would expect but this particular store has serious congestion issues on both entrance and exit."
• "There is parent & child parking but Is often abused at this store watched so many lazy people park with no kids in the bays!"