Nelson Road Dental & Implant Centre Gillingham Invisalign and Dental Implants Reviews Summary

Appointment Booking and Management

Pros:

• "Easy to book an appointment."
• "Was called and offered a cancelled appointment which was great."
• "Very good customer service. Was able to rebook multiple times."
• "Received a reminder of my upcoming appointment."
• "Made appointment 6 months previously on last checkup, was sent a reminder."
• "Fitted me in on the day with a nastily infected tooth."
• "Fantastic, seen on the same day and now pain free."
• "Havent been to the dentist in years. Straight away I was comfortable, as soon as I walked in the door."

Cons:

• "Been going here for many years. They are very helpful and efficient. The place is very good and a tv in the reception."
• "Dentist staff are great here but have had a few problems with appointments. Wrong date written on appointment card."
• "This used to be a really good practice but now, it’s impossible to ever get hold of them on the telephone."
• "Recently, I needed an emergency appointment on a Saturday. I tried ringing and was on hold for 5 minutes."
• "This practice is only interested in taking money from you and seeing you private and not on the NHS."
• "However when I called for an appointment I was offered an appointment privately instantly, same day within the hours."

Staff Professionalism and Attitude

Pros:

• "Reception staff were very polite and efficient."
• "Receptionist is really nice and provides a great service."
• "Reception team are very welcoming and down to earth."
• "All of the staff are polite, helpful and professional."
• "Absolutely fantastic team! From the moment you walk through the door to the moment you leave."
• "Very professional. The dentist who treated me had a lovely manner and put me at ease."
• "Efficient service. Was seen very close to appointment time. All were welcoming and friendly."

Cons:

• "Receptionist is extremely rude and is the reason why we will not be returning to this practice."
• "The reception was a really bad experience, didn't get an impression of an interest or politeness."
• "Unfortunately, I need to look for a new practice as this one is just too unreliable."
• "Avoid like the plague, remove patients from the NHS list and move to private without informing them."
• "Unfortunately, the tooth pain was misdiagnosed. A tooth that required a root canal was diagnosed as a mere tooth sensitivity."
• "I cant really say how thankful I am, I am very nervous and anxious patient, but today I received a brilliant service."

Quality of Dental Care

Pros:

• "My Dentist Mo was fantastic nothing was too much trouble and he took his time to explain my procedure step by step."
• "Dr Nadeem Masoodi made me feel incredibly comfortable and is one of the best dentists I’ve ever had."
• "Fantastic experience. My fears to remove the wisdom teeth vanished before I could even say Jack Robinson."
• "Absolutely brilliant brilliant Dentist they look after you and I’ve changed the way I feel about myself."
• "I was impressed and extremely grateful to be given an appointment with Maciej today, having phoned the surgery yesterday."
• "Fantastic service from start to finish! From the initial call back 5 minutes after my online enquiry to the emergency double extraction."
• "Excellent. Fitted me in on the day with a nastily infected tooth, recommended a few different courses of action."
• "Great dentist had a dentist who made me frightened to visit him! Then I found Nelson road! The whole experience became calm and pleasant."

Cons:

• "Awful experience with the lady dentist upstairs! Went in with a working jaw and came out with a dislocated jaw that requires major surgery."
• "when I first joined this surgery was brilliant but its dropped a few standards since."
• "No stars actually. I will never use this dentist again. Over 1 week later and injection site still hurts."
• "The dentist over done the numbing agent so he could get me out of there as fast as possible."
• "My son was told he needed additional treatment from a third party and that Nelson Road would organise this."
• "Havent been to the dentist in years. Straight away I was comfortable, as soon as I walked in the door."
• "Had tooth removed, no problem on the Tuesday, by Wednesday some swelling, by Friday morning in a/e and referred to East Grinstead."
• "I went to the hygenest for a clean up and he was rough, the whole process hurt i feel as tho hes ruined my teeth."