Address: 77-79 Charing Cross Rd, London, WC2H 0NE, United Kingdom
Phone: +442080509689
Rating: 4.3
based on 106 reviews.
Hardware Quality
Pros:
"The hardware like keyboard headphones etc is fine"
"Great place to get in a few games of the most popular games they have all of them pre-installed."
"The facilities are great - everything's kept clean and in working order"
"All the machines are very good quality"
"My boyfriend was looking for a pc bang to play and happened to come there. Overall he had a good experience"
"Nice place, lot of different config to play whatever you want. Great gear."
"The tech on offer was to our satisfaction"
"The customer service is beyond comparison to any other place you will find. Not only that but the place itself is amazing."
Cons:
"tried to play overwatch and was barely playable as the whole thing was insanely laggy for both of us in the duo room."
"The system was so bad. The PC's crashed continuously over our time, mid game, they were laggy, and signed us out 3 times an hour."
"Great idea but unable to play if you don’t have your own account."
"The scuffed setup had a broken chair, mismatched keys on the keyboard, a headset that barely worked"
"the duo room that i had had one flawless setup and one scuffed setup."
"Gear is really bad. Ancient i5-powered setups that constantly freeze, lag, and crash."
"Old computers, old furniture."
"The mouses were extremely heavy the keyboards were awful headsets did not work neither did plug-in controller"
Customer Service
Pros:
"The staff were very helpful and compensated us for the time lost"
"the support of the staff was phenomenal and eventually everything worked smoothly."
"Service was amazing, kept struggling with the verification but staff helped immediately and even used their own login to ensure we were satisfied"
"10/10 customer service, they really make you feel welcome here."
"Very helpful bunch of folks, left my watch there by accident the other day and the manager shipped it back to me no problem"
"The staff seemed friendly, and were happy to explain things during our first visit"
"Great customer service and performance"
"Went to SideQuest today for a BTS event and will definitely be back to game, staff were super helpful when i ordered!"
Cons:
"I ordered a bubble tea from the desk as soon as i arrived and was told it would be brought to me. 3h later when leaving it still hadn’t come"
"When we downloaded a game from our steam account, it took half an hour, we would play for 2 minutes and then it would restart. Then we had to re-download the game AGAIN."
"Lady came in begging for change with a piece of paper, ended up stealing my phone and when I went to the staff and told them all they said was ‘Yeah…’, didn’t ask any questions or offer any help."
"the duo rooms r very dirty, food stains on the pc screen and dusty tables, the headphones leather was falling off."
"They were also playing LOUD HEAVY METAL music which does not match the theme or vibe of wanyoo... I could hardly hear my friend speak."
"Couple days after I visited, my Blizzard account was hacked and had to claim it back."
"When your time ends, they just shut down your computer without even allowing you to log out of steam, discord etc. no warning either."
"No mention of an age limit on website, checked online reviews that mentioned kids can play. Turned up with my sons whom are 12 and half only to be refused and turned away because apparently they have to be 13 to play."
Cleanliness and Maintenance
Pros:
"The facilities are great - everything's kept clean and in working order"
"Staff cleans your area after you have finish"
"The whole place is really well laid-out with different areas and different hardware."
Cons:
"The bathroom was DISGUSTING though, I told one of the staff members it needs cleaning and two hours later, it was still the same."
"The toilets were beyond disgusting. Unwashed, toilet paper everywhere, and very grotty."
"The public area is quite well priced however I would recommend the private areas if you are intending to chat with other players online as the open space allows for a lot of background noise."
"Old computers, old furniture. When I arrived the place was packed."
"Old computers, old furniture. When I arrived the place was packed."
"The toilets can be really quite nasty, and as of my last visit there was no working sink in the men's room."
"The restrooms were not very pleasant and in need of some repairs."
"I wasn’t given a wet-wipe to clean the desk and equipment, which was unfortunate because the customers before me were quite unhygienic."
Price and Value
Pros:
"We paid 6 pounds for 1 hour, very fair price, good service."
"Prices were about 7-8£ per hour :)"
"£5 per hour or monthly subscription"
"Prices are incredibly reasonable"
"If you register, first hour is free for new members"
"The selection of bubble teas were great and the fact that you can order right from you chair is brilliant!"
"I recommend getting there before peak time, on weekdays it seemed to get much busier with people waiting for PCs around 5/6pm (after work time)."
"Very easy to get to, high end rigs, a large choice of pre-installed games, and very good customer service. Price is a little high but not enough to drop my rating to 4 stars!"
Cons:
"We had a party of 4, paid £9/ hour for the squad room and the computer completely crashed at least once on 3 of us during our 4 hours there."
"tried to play overwatch and was barely playable as the whole thing was insanely laggy for both of us in the duo room."
"I feel like more of their power went into the AC system then the PC."
"No controllers, so forced to play mouse and keyboard. Food and drinks over priced and limited options."
"Game selection is severely limited, once you do eventually get setup the rest of your time is spent troubleshooting."
"Computers are rtx 1660, mouse and keyboard not good No gaming chair just a sofa thing No mousepad space"
"The price starts from £5 an hour which is pretty steep compared to the "PC bangs" in Seoul, but I understand the price given that it's located in a prime location in London but it would prevent me from playing there long since food is expensive too."
"I have waited 4 hours total for my game to update (4 different stations). Why can't you get the PC to update the games that you have installed automatically?"