Cookie's Island Reviews Summary

Staff and Service

Pros:

• "The staff was very professional."
• "Party hosts Shanta and Harriet very nice and friendly."
• "Staff are very friendly too and are quick to remind before no photography should be used due to other children playing."
• "The lady at the food counter was great!"
• "Staff were lovely, friendly and very patient!!"
• "The staff are friendly and the facility is clean!"
• "The staff are always super friendly!"

Cons:

• "The woman working there was rude!"
• "One member of staff was standing at the door waiting for the keyholder to open up over half an hour late."
• "It's a shame to see a good well-placed facility degrading and offering such poor service."
• "The staff and parents do not bother to maintain order."
• "Avoid for children’s parties as there was no care and attention from the staff."
• "Management is awful, tortilla crisps with sandwiches are stale."
• "Incompetent staff led by a incompetent manager."

Cleanliness and Maintenance

Pros:

• "Place was clean and sanitised."
• "Luckily another staff member Xavier addressed this hygiene issue immediately."
• "Great fun place and clean."

Cons:

• "It was unhygienic with food in the little toddlers ball pit."
• "This place could be so nice if someone clean it."
• "The play areas had a really bad smell of pee and damp."
• "The place is so dirty and smelly in here especially the ball pit area."
• "The whole place stinks."
• "The room was extremely stuffy and had a musty smell from the old carpet."
• "Very dirty, all place, including toilets."

Facilities and Amenities

Pros:

• "Big play area, halls available to hire for birthdays."
• "On site parking is a plus so is the lift."
• "Great space for kids to burn their energy!"
• "They serve halal food which is great."
• "Face painting done inside which kids enjoy."
• "There is a cafe inside with decent choice of food and drink."
• "Free parking."

Cons:

• "Facilities wise it’s lacking, especially for the under 3s."
• "Toys need update, every toy miss some parts."
• "It's too packed. The children in there are ruthless."
• "The kids area for under 3 was filled more with teenagers and adults than babies."
• "The carpets have not been changed or cleaned for the last 10 years, if not more."
• "Older children coming over to the younger children's play area."
• "The bit for toddlers is pretty much non existent."

Value for Money

Pros:

• "Price is reasonable."
• "Food is fine and reasonably priced."
• "Price is decent and food is tasty."
• "The price was decent."
• "Worth the money during weekdays and less crowdy."
• "Pricing is decent compared to other places."
• "The price is very reasonable."

Cons:

• "Was charged peak price when it was off-peak time."
• "It’s pricey especially in holidays or peak hours."
• "Overpriced and run down."
• "Price gone up. Not worth it at all for what you get."
• "Prices per child made sense but adults were £1?"
• "It is quite popular and quite pricey."
• "Prices double at half term."