Ladywell Village Cycles Reviews Summary

Customer Service

Pros:

• "Excellent customer service!"
• "Great customer service by a couple of very helpful staff."
• "Superb customer service. Needed a very small job done at short notice. Called them, visited, fixed and left in the space of ten minutes."
• "Brilliant customer service, friendly atmosphere and was made to feel like my bike was in safe hands (which it definitely was)."
• "Great customer service, quick and efficient - they've kept my bike on the road and given me quite a few helpful tips."
• "The BEST cycle shop in SE London. Friendly, knowledgeable and efficient service."
• "Superb customer service, very friendly team, stunning attention to details."

Cons:

• "Very bad experience, I dropped off my bike on Monday they told me I could pick it up 4 days later, for a price between £40 and £50. After expertise, the price changed to £110."
• "Takes 3 weeks for them to fix a bike... Unprofessional at the least."
• "I also found communication from them to be poor during this time."
• "I stopped by here because I was having a ratchet like sound from my casette... The guy said 'first of all, once you've had the limit screws set by a professional mechanic, never ever touch them, OK'. I thought that was confrontational and rude."
• "Unreliable and dodgy pricing."

Cost & Efficiency

Pros:

• "They never charged me a huge amount."
• "And it was very inexpensively priced."
• "They got me out if a real jam with my rear axle, swapped my old thru axle for a quick release and charged me nothing!"
• "They identified there wasn’t one, pumped up the tires and refused any payment as thanks."
• "The prices are much cheaper than other shops."
• "They also replaced my broken shifter with a second hand one as i was on a budget. This saved me a small fortune."
• "Their prices are incredibly reasonable and it's clear they're not trying to rip anyone off."

Cons:

• "Top line: Have perform work outside what is agreed leading to increased costs."
• "Do not have your E.scooter puncture fixed here... my tire was flat and ripped from inside."
• "what ever you do DONT take your E-bike here. I was charged £20 for a basic puncture repair on the front wheel."
• "This bike shop will see E-bike and think..... lets take his money."

Staff & Expertise

Pros:

• "A big thank you to the kind man here at Ladywell Cycles who repaired my daughter's bike for free."
• "Lovely people!"
• "Service with a smile."
• "So helpful and friendly with it, en route noticed tyres were low, they kindly pumped them up for me and also slackened off the front brake cable which had started sticking, then refused to accept any money!"
• "Staff is super helpful and friendly, they will show you what ur problem is and will tell you how to prevent that from happening."
• "The staff were very friendly and very knowledgeable."
• "These guys are great! They're really friendly and patient with people like me who are new to bicycle ownership."

Cons:

• "Friendly guys and they tried to help though in the end I took my bike elsewhere after leaving it with them for a month and it not being sorted."
• "I had to come back several times."