Address: Lark Rise, Yate, Bristol BS37 7PJ, United Kingdom
Phone: +441454315895
Rating: 3.8
based on 133 reviews.
Service
Pros:
"The lady behind the bar taking our orders was very kind and friendly."
"The staff were lovely and friendly."
"Thank you to Jay, Brandon and all staff at the Brimsham for organising a fantastic night to celebrate a special birthday last weekend!"
"The staff were really friendly and explained their Covid 19 procedures clearly."
"The staff are amazing, trying to help."
"Service was fab manager and bar staff Sarah were both lovely to us."
"Waiters/waitresses very nice and accommodating."
Cons:
"No genuine apology, no offer of anything as an apology for the inconvenience."
"When I complained to the manager he seemed uninterested and not at all sympathetic."
"I have come across 2 members of staff in this pub who seriously need to go on a Customer Service course; they are quite abrupt and unhelpful."
"Very poor service. Only 1 waitress on shift for the whole pub."
"Staff were unfriendly and unhelpful, avoid."
"The waiting staff were sat at a table with their family and young children so no one was around to seat us."
"Under new management, staff didn't know how to take my order."
Food Quality
Pros:
"Warm, clean and well maintained place."
"Food price are very cheap but the food was of high quality and quantity."
"Children were given colourings on arrival."
"Food was sooo tasty! Have to try the dirty Chips!"
"The food was brilliant and very tasty."
"The food is tasty and the prices are great for the portion size."
"Food was really good and service was excellent, from the ordering to serving was really quick even though they were really busy."
Cons:
"Food took an age to come out, including dessert, which was incorrect when it eventually came some 40 minutes after ordering."
"Took 1 hour 35 minutes for our food to arrive."
"The fish was awful, cheap and wet, and came out on top of his chips so made the chips soggy with fish fat."
"Steak was flat as a pancake so no way could they cook it to your liking."
"The portions were ridiculously small to the point that one child’s bbq piece was literally 2 mouthfuls!"
"The fish for the fish and chips was greasy and the chips were under cooked on both of our meals."
"Both me and my partner sent our first meals back as everything was over cooked."
Cleanliness
Pros:
"The pub appeared clean and tables well spaced out."
"When people left their table it was then thoroughly sanitised."
Cons:
"Cutlery on table was not very nice as it had dried food still left on them."
"The establishment's interior itself looks tired and worn down, stains all over the seating."
"Worst thing was the cutlery was covered in food, disgusting."
"Sat outside on one of the tables, during these strange times of Covid when everything is meant to been cleaned after each table Is cleared. All six tables were disgusting dirty."
"No cutlery on table and when we asked the cutlery brought to us was dirty."
"Cleanliness was not good, it seems to have gone done hill."
Value
Pros:
"Bought astro turf at half the price of B&Q and better quality."
"Gammon egg and chips, roasted veg lasagne, side salad, pint of Stella and a G&T for about £15 with the discounts! Bargain!"
Cons:
"The food menu looked good and the prices were cheap it still wasn’t worth the money!"
"Not even worth one star went with my little boy and my nephew looking for a nice place to eat do not touch this place."
"Waited nearly an hour for our starters and when they arrived how can they charge over a fiver for just 3 small chicken wings?"
"Were then charged £8 for 2 Budweisers! It's cheaper than that in London!"
Atmosphere
Pros:
"Great atmosphere in there as well whether you want to watch the footy or just have quiet drink."
"A modern-ish estate pub on the Cask Marque Ale Trail. Quite spacious inside with plenty of parking."
"Great place, it's clean and tidy with a brilliant atmosphere."
Cons:
"The music was too loud."
"Used to be a reasonable place to drink, struggle to find anything positive to say about it now."
Management
Pros:
"Always had a good experience at the Brimsham pub new management are excellent lads and done a good job since taking over."
"The new manager was so nice and couldn’t do any more for us."
Cons:
"This place really needs a management team that will take charge and lead from the front."
"Manager came out and refunded the difference but no apology and no cares in the world."
"Asked to talk to the manager, he was cooking as he doubles up as the chef!! Very poor service and will not be going back again!!"