The Bryncoch Inn Reviews Summary

Food Quality

Pros:

• "Food is always tasty but chips and peas are often lukewarm."
• "Food was fresh and hot when it arrived."
• "The bryncoch is great. Good, cheap food for a lunchtime."
• "Our meal was delicious we all thoroughly enjoyed."
• "Food was delicious, generous portions beautifully presented."
• "The food was hot, very tasty, the steaks were cooked to our liking and tender Salmon was cooked perfectly."
• "The food was beautiful and very well priced."

Cons:

• "Awful food and same for the staff."
• "Unfortunately my mother in law ordered the curry, it was watery and did not come as advertised with the extras."
• "Food quality and taste wasn't quite there and the service was somewhat lacking in, ummm service."
• "Food is pretty sad looking and not very good."
• "Ordered medium rare steak and it was more well done. Tough as old boots."
• "Had an awful dish of what should have been hunters chicken the sauce was overpowering and chicken so dry no bbq gravy."
• "Absolutely dreadful food, reheated cooked and over fried food."

Staff and Service

Pros:

• "Staff are really friendly."
• "Staff were very attentive and nothing was too much trouble."
• "Really easy to book, lovely friendly staff, excellent service, excellent food good value."
• "Staff are very inviting and helpful."
• "Manager Natalie was very welcoming, and her team were lovely and friendly."
• "The staff here are amazing, Sam, Tash, Mike are always welcoming."
• "Everyone was really friendly, our waitress Cerys went out of her way to make sure that our meal was enjoyable."

Cons:

• "Staff member's customer service is poor."
• "Used to be fantastic, avoid at all costs now... Some of the most miserable staff i have ever seen."
• "I thought the service had deteriorated vastly and tables full of uncollected glasses."
• "The staff were unhelpful and give the impression that they did not want any custom."
• "Pub was understaffed and run by poor management."
• "Bar staff need shaping up some of them like drips."
• "Terrible service the chef waitress and waiter walked past us while we were at the bar waiting to order food they didn't even acknowledge us."

Atmosphere and Cleanliness

Pros:

• "Lovely atmosphere pub to have a nice drink or bite to eat."
• "Great atmosphere in the pub and great to see, so many families eating and enjoying the vibe."
• "Atmosphere in the pub was great."
• "The place has a great atmosphere."
• "Always a great friendly atmosphere."
• "Lovely atmosphere... Definitely deemed a local by folks living nearby."
• "It's very big, always has a mixture of people and an atmosphere that suits all age groups."

Cons:

• "Very unorganised for a bank holiday weekend!"
• "Although we all understand how important the rules are around Covid the staff here need a training session on how to enforce them in a pleasant and welcoming manner."
• "Only downfall was table was a bit sticky and there was no salt available."
• "Scruffy beer garden needs a make over. Glasses left on table from previous customers throughout our meal."
• "The whole place needs desperately painting and cleaning up. Its very grubby its in an awful state."
• "There is no specified area for children to play outside as there is only patio seating and raised stone chippings with no barrier which could be a danger hazard."
• "The whole place needs shutting down for a few days and a deep clean needed urgently. It is very run down. Management really need to get a grip on standards."