The Prairie Reviews Summary

Staff Service

Pros:

• "The staff are very friendly and welcoming, without being over the top."
• "Staff were beyond fantastic."
• "The staff were very friendly."
• "Staff are really friendly and knowledgeable."
• "The lady serving at the bar was friendly and happy vibes. Perfect service!"
• "The staff couldn't do more to help us, all meals were as ordered and came out hot. The service was excellent and couldn't be faulted."
• "Brilliant. Bar staff Jamie was very polite and helpful."

Cons:

• "Terrible place, doesn't open on the times advertised. Staff are miserable."
• "The although friendly were non existing behind the bar busy giggling in the kitchen."
• "The food was good but customer service was lacking probably due to the fact they were short staffed."
• "The food was cold, bar staff was rude and too busy talking to her friends."
• "Only one person on bar took us over 5 minutes to let him know we were there for our reservation no one else about, to assist, waitress in kitchen I'm presuming, manager sat on lap top at a table."
• "Long wait for food, staff were rude when we asked how much longer it would be."
• "The waitress was rude not a good experience we won't order food again."

Food Quality

Pros:

• "Food was exceptional, large portions & tasty."
• "Top evening at the prairie, food was amazing as always."
• "Had a fantastic time visiting The Prairie, the wait for food wasn't long at all and the food was excellent."
• "Came in last night, had the Sirloin steak topped with garlic prawns. It was cooked perfectly."
• "Food was Devine and not once member complained about a single thing."
• "Food ordered was hot, fresh and perfect in every way. Can not fault it at all. The sizzling jerk skewers were fantastic!"
• "The food was excellent value for money, tasty and well presented."

Cons:

• "Worst food I have ever tasted... Complete and utter waste of money."
• "The food was well below standard."
• "Awful food and dirty table, had to clean and wipe down myself and the colour that came up was disgusting!"
• "Didn't like it small meals processed peas out of a tin steak pie looked liked it was microwaved from frozen."
• "The food was really disappointing my mushrooms didn't taste very nice my stake was over cooked and my wife's stake was over cooked as we asked for it to be cooked medium rare."
• "Quality of the service and food has gone downhill massively."
• "Food however was horrible, both burgers cold, mash cold."

Atmosphere & Cleanliness

Pros:

• "Yes they are Covid safe."
• "The Prairie is very well presented, very clean, very well laid out very spacious, lovely decor, looking lovely with Xmas decor."
• "Since they have renovated the place the the whole experience has become much more friendly and comfortable."
• "The Prairie looks very smart now that it has been decorated & modernised."

Cons:

• "Bar was littered with empty glasses and bottles tables were not being cleaned up quickly."
• "The area was scruffy and needed a good sweep."
• "Unfortunately the gents toilets were flooded and the smell from them was over powering."
• "It was just really quiet atmosphere."
• "The strangest thing is from the outside it looks really modern but inside it's quite dated."

Value for Money

Pros:

• "Good prices though and really quick service."
• "It did not take long for our food to arrive and it was very reasonably priced."
• "Good reasonably cheap meals. Good options and well worth a visit."
• "Came here for breakfast, absolutely gorgeous. The portions were extremely generous and at an amazing price."
• "The food and drink is good value for money."
• "Been in a few times for food. It's great value for money."
• "Prairie Burnley, Excellent food, best we've had for a long time, plus 40% off all main meals saved us about £17."

Cons:

• "Ordered Shepard’s pie and even at the low price of £7.29 I felt robbed."
• "Very very disappointed... the chips must have been on ration too as I only got 9 chips."
• "We waited 50 minutes for the food and when it finally came it was only warm."
• "If I knew it had a hygiene rating of 3 I wouldn't have even gone."
• "If the Christmas menu at £49 is anything like the standard that was served then you seriously need to make many many changes."
• "Service was just acceptable but the food was a very poor standard."
• "Used to be cheap n cheerful not so much now."