Rock & Co - Quartz & Granite Specialists Reviews Summary

Customer Service

Pros:

• "In every aspect the company have been a real pleasure to deal with."
• "Everyone we dealt with was extremely helpful and professional, nothing was too much trouble."
• "The people at Rock & Co were pleasant to deal with. They took time understanding our requirements and helping us to decide."
• "Everyone involved throughout the process were very professional and offered a high level of service."
• "Very friendly and professional staff."
• "Everyone I dealt with were friendly and helpful, ready to go the extra mile."
• "The company were very friendly and helpful from our initial visit through to completion."

Cons:

• "After being messed around with fitting dates, the fitters finally arrived and instantly started moaning that this was their 4th install of the day."
• "It would have been 5 if I had received an earlier response to my phone calls and emails when the problem first arose."
• "Over all the service and customer service from Chris, Nikki, Honor has been terrible I would stay well clear of this cowboy company."
• "Then when I was not delivered what I had ordered and complained no one has had the courtesy to respond to my emails phone calls or tweet."
• "A final email was sent to Chris their manager saying that we will take legal action out and surprisingly I get a reply the next day saying they will compensate me for the damaged."
• "Having been really excited about getting the installation done now I am just hugely disappointed."
• "After templating, we had to wait over a week for a fitting date - disappointing given the delays we had already experienced but fitting day proved even more disappointing given pieces did not fit and LED tracks were in the wrong place."

Product Quality

Pros:

• "We’re pleased with the quartz worktops - while I don’t think you’d confuse them with “real” stone like granite, they are a more practical option and result in a nice clean look."
• "The worktop speaks for itself - it's stunning."
• "Our worktop looks absolutely stunning."
• "Not only have they given us a beautiful countertop that looks incredible in our new kitchen, but they gave us the best price out of 5 other quotes."
• "The worktops look amazing and the attention to detail from our fitting team Raef and Zak was staggering."
• "Absolutely thrilled with the quality of the Granite."
• "The quartz is of a high standard and competitively priced. It was professionally fitted and looks absolutely stunning."

Cons:

• "Took longer than the average 10 days post measuring to fit but they kept us updated."
• "We had a little bleep in one of the side panels but nothing was too much trouble."
• "Mike and Frazier were my fitters and although there was an error on one of template measurements, the piece was re-cut, delivered and fitted within a couple of days."
• "The worktops had to be removed and taken back to the factory to be recut. That added another week to the process."
• "When we had a problem with one of the quartz worktop pieces, the company resolved it without quibble."
• "Avoid this company!"
• "Seriously unimpressed by this company who were great on the sales front until the order was paid for."

Installation Process

Pros:

• "It's not often nowadays you come across a company that operates like a well oiled machine from selection, arrangement, to installation."
• "The installers were very professional, took great care and did a fantastic job."
• "The area was templated one week and the install took place a week later."
• "The install team arrived a week later (also there at 8 am!) and did an amazing job, I opted for waterfall edges and all the joints are seamless."
• "The fitters were very conscientious and precise, they did such a good job."
• "The team that turned up to do the fitting were excellent, and very knowledgeable."
• "The worktop looks beautiful and has been fitted to the highest standard."

Cons:

• "Fitting was some months later than anticipated due to not being able to get the kitchen, nothing to do with Rock & Co."
• "Secondly they sent their men as their last job of the day. Clearly an all day job, Mark & Michael worked very late that evening & had to come back early the following day."
• "Was a little worried when they said it may not go through the hallway."
• "The template visit was very thorough and Jake did a great job."
• "There was a delay with our fitting day, but this was sorted out quickly and efficiently."
• "The fitters came very well equipped to manoeuvre the giant slab into my kitchen."
• "So, buy your worktops with confidence but (based on my experience) prepare for a bumpy ride!"

Value for Money

Pros:

• "Fabulous choices. Fabulous service."
• "A great job at a great price."
• "The overall experience was excellent."
• "We shopped around and, without a doubt, Rock & Co represented the best price and best quality."
• "We were offered a competitive price which is all inclusive (VAT, installation, cutting, deliver etc)."
• "Quality quartz, at a great price and a fantastic team who care about delivering the best service they can."
• "Good price. Excellent service."

Cons:

• "Avoid this company!"
• "Seriously unimpressed by this company who were great on the sales front until the order was paid for."
• "Then when I was not delivered what I had ordered and complained no one has had the courtesy to respond to my emails phone calls or tweet."
• "They are much cheaper than what the kitchen companies were quoting."
• "A final email was sent to Chris their manager saying that we will take legal action out and surprisingly I get a reply the next day saying they will compensate me for the damaged."
• "Having been really excited about getting the installation done now I am just hugely disappointed."
• "After templating, we had to wait over a week for a fitting date - disappointing given the delays we had already experienced but fitting day proved even more disappointing given pieces did not fit and LED tracks were in the wrong place."