Asda Wigan Supercentre Reviews Summary

Customer Service

Pros:

• "The staff are as always, very helpful and no matter what you ask of them it's never an issue."
• "Christine on Customer Services is really helpful and so efficient at her job."
• "Thomas the home shopping guy was a massive help yesterday by assisting me with bringing my shopping into the house as my mobility isn’t what it was."
• "He couldn't do enough for us he helped to push the trolley. Even assisted with helping to find items that wasn't there."
• "The staff are friendly and helpful, and will point you in the right direction if you're looking for a product."
• "Also excellent service from the dispensing advisor Katherine (?)."
• "He was so lovely and polite very professional and understanding I went away feeling like he understood my problem and that I mattered as a customer."

Cons:

• "I was shocked that no customer services were available when I went at 10pm."
• "The staff were so busy talking to each other hardly looked at us didn't speak at all no good morning."
• "The female staff are extremely rude and unpleasant… manners should be taught to them."
• "Staff to busy talking about what they are doing the weekend in groups of 3 and 4 when called over to self check out poor attitude as I interrupted there gossiping."
• "Staff are normally always rude."
• "I find this staff here not ALL but a large proportion sour faced unhelpful rude and belligerent."
• "Staff in cafe were disinterested, abrupt and frankly rude."

Shopping Experience

Pros:

• "The scan and go facility makes shopping hassle free and its a lot quicker to use for big shops."
• "Store is very tidy, staff are always very helpful and happy to assist with any queries."
• "The good things on my shopping trip great priced items, well stocked & staff are friendly & helpful."
• "The store has just about any product you can think of available, and it's open 24 hours so it's handy if you work nights and need to do a last minute shop."
• "The pizza counter is great, queue can get a little long on a weekend but its to be expected."
• "Lots of choice but can be really busy, clothing, bike and automotive stuff, deli counter, create pizzas, friendly staff."
• "The range, quality and value of much of their products puts many other retailers to shame."

Cons:

• "Couldn't find suitcases saw ad in st helens star not a good choice and hard to find."
• "Rotten potatoes on the delivery day, pierced meat trays, an insane amount of food about to expire on that same day."
• "The downside is that they like to move stock around very often, so your shopping experience can be frustrating if it's your regular supermarket."
• "Needed some shopping and pharmacy I am disabled and chose to come here so I could use one of your mobility scooters... none were working all the batteries were flat."
• "Can not believe that I went to the cafe yesterday at 4:45pm with my daughter to have some dinner and was told there was only sausages and chips left!"
• "This is the only store I've ever been to, where you can pick something up off the shelf, take it to the till and then be told 'Sorry, we don't have this in stock.'"
• "Shopping that had been nicely packed was thrown about by assistant as she was rushing because of queues building up."

Store Layout and Accessibility

Pros:

• "This is a huge store, more like a hypermarket than a supermarket."
• "One of biggest ASDA stores in the region if memory serves... And it certainly feels it."
• "A super large scale general grocery store and should be called a megastore of note."

Cons:

• "Good store, but we visited 9.30 p.m. found many isles blocked by shelve filling."
• "As disabled no chance to get items stocked 8 feet high."
• "Parking is dreadful. About 60 disabled spaces that no one uses."
• "Then had a mile walk to the tills, why the hell are the tills at the opposite end from the doors?"
• "Nobody taking any consideration of the fact that wheelchair users do their shopping too albeit with a wheelchair friendly trolley!"
• "Supporting a lady who is disabled and the trolley didn't fit her wheelchair."
• "Pulling out on to town centre road (saddle junction) an absolute nightmare most times."