Hippo Approved Reviews Summary

Customer Service

Pros:

• "Extremely professional and guided me through the process with kindness and patience."
• "Seamless purchase and delivery. Rob Loraine dealt with my vehicle purchase in a very professional and friendly manner."
• "Fantastic company and always look after me. Gareth my advisor was most helpful."
• "Couldn’t have asked for better! Jake on the sales team was friendly and helpful."
• "Have to say that the service I have received from Hippo Group has been excellent."
• "Very happy with the service when changing our vehicle. The online portal was helpful."
• "Excellent service. Both Brittany and Joanne were very helpful throughout the process."
• "Very happy with hippo. Last time I left a comment it was misinterpreted. Beth was amazing from the start of the process to the end."

Cons:

• "The worst company Ever. Sold a car not fit for purpose. Disgusting customer service."
• "Wouldn't recommend once you have agreed the sale they are not interested."
• "Sold me an unsafe car with an engine fault. They did not issue my refundable deposit back."
• "Very poor still trying to sort problems out with Illegal tires and faulty brakes customer service manager knows better than a expert's opinions!"
• "After changing my mind and need a refund on your reservation fee, customer service is very poor."
• "Awful, car was extremely scratched on the day of collection so it had to go to the body shop."
• "Absolutely shocking, bought a car 20K arrived to collect it was in very very poor condition."
• "Please don't buy the car from them, they approved my car finance and then declined my finance."

Vehicle Quality and Condition

Pros:

• "The car I picked up was immaculate and the whole deal was smooth and professional."
• "I bought a Discovery Sport from them and there was no pressure throughout looking. The car was in great condition."
• "Bought a BMW 435d car from these guys, it was in really great condition."
• "The car was cleaned to a very high standard with all documentation and manuals in place."
• "The service we received from sam Dunn and Sam Patel was absolute outstanding. Professional to the end and after purchase."
• "From the first point of contact all the way through to signing and after care, Hippo was clearly the right choice."
• "I found the whole experience from start to finish a very satisfying and professional experience."
• "Bought a x6 from Hippo. Great car. The deal I got was also fantastic."

Cons:

• "Dirty car interior so much for it being valeted service book just stamped by them nothing stated what's been changed."
• "Sold me an unsafe car with an engine fault. After driving the car for a couple of days, the car engine light was back on."
• "Absolutely shocking, bought a car 20K arrived to collect it was in very very poor condition."
• "A little while after purchase some paint started coming away from the rear nearside bumper."
• "Awful, car was extremely scratched on the day of collection so it had to go to the body shop."
• "When I picked up the car, on first time viewing it, there was an issue with one of the seats."
• "My car turned up after being promised that it had a full valet in 'their state of the art workshop' dirty."
• "The car arrived with brake problems, didn't drive straight, cheap repair done to the wheels etc."

Finance and Pricing

Pros:

• "Fantastic at guiding me through the finance options and supporting my application and communication with the funder."
• "I would recommend hippo for many reasons. I came to the UK about 2 months ago and am working in NHS. They have given me a very good 2nd hand car at a very good lease price."
• "Firstly, Jake on the sales team went through my options and found me a great finance deal on the car I wanted."
• "I applied for car finance & was contacted by James Furness who was very helpful from start to finish."

Cons:

• "Now in Trading standards hands. We just want to give the car back. It's Not safe to drive according to Nissan main dealer."
• "They accepted my return and the car. They did not issue my refundable deposit back and then started chasing me for a mileage charge of £344."
• "After changing my mind and need a refund on your reservation fee, customer service is very poor. Having to chase them every day."
• "Avoid this company like the plague. Customer service is great when you're buying something. After care is pathetic."