Address: Sandy Ln, Newcastle upon Tyne, NE3 5HE, United Kingdom
Phone: +441912363156
Rating: 4.1
based on 132 reviews.
Customer Service
Pros:
"Sacha went out of his way to help us check that the caravan we chose form the huge choice available had the right type of heating and layout for us."
"The staff always go the extra mile and are extremely knowledgeable and willing to help."
"I have always found the staff to be friendly and knowledgeable and willing to go the extra mile to ensure a great customer experience."
"We found the staff on caravan sales (John saw to us and Sean) extremely kind helpful and courtesy is first class."
"Dave was very helpful throughout, and never pushy!"
"Picked up our new caravan yesterday from UBC. John in sales was so helpful and professional and did a fantastic handover."
"Just ordered a new caravan from United British Caravans. They were great throughout no pressure and John was really helpful and allowed us to spend a considerable amount of time making our decision."
Cons:
"The staff change over is very bad at this company I wonder why."
"Unhelpful staff who couldn't even say sorry for their own mistake."
"Staff are stuck up, arrogant and have no customer service skill or business acumen!!!"
"Awful customer service! Came into the shop to replace something I purchased which was faulty."
"I am gutted we bought the 3 year service plan with this company."
"Completely put off by bullish attitude and aggressive sales technique."
"Poor customer service and clearly some poor products on sale in the shop."
Value and Pricing
Pros:
"When we tried it on our van we realised we’d made a mistake so phoned up and they immediately said it was fine to return for a full refund."
"Being naturally cautious we cross checked prices we had been charged and were delighted to find that the fantastic service we had been given had not cost us the earth, as their prices were very comparable to online prices..!!"
"Bought driveaway awning from UBC, had a technical issue with it (my fault!). However, they tried another two awnings on my van in their premises to resolve my problem (no charge!) and they were absolutely first class, very patient and extremely knowledgeable, I would highly recommend them."
"Alex the manager there did find wiggle room for a bit of discount plus and big plus was this was the only dealer that could actually supply the caravan we desired."
Cons:
"I rarely give reviews but all I did was to order some Isabella Aqua Tex spray for £7.00. No mention was made of carriage costs and when I came to check out it was £7.50!"
"A little expensive on the caravan side. As well as in the shop."
"I now have a credit note which lasts 6 month so if I don’t use it or buy something I don’t want then that’s it."
"I actually managed to save plenty via amazon and other suppliers."
"They lost my caravan step and blamed me for it."
"I bought an annexe online and paid for it and postage received an email on the 28th September to say the payment had been received. On the 5th October received an email saying price increased and did I want to pay extra, I said they should carry out the contract we had."
"However, it quickly became apparent that the Hub was not waterproof and not just in one place."
Product and Stock Range
Pros:
"It's got almost everything you could ever need for your camping holiday. An Aladdin cave from hose pipes to batteries, awnings to tents."
"The stock is great and loved the new displays."
"There is also a huge shop which seem to sell everything for caravaner to campers a like!"
"Great visit, Sasha the sales man that we talked with was extremely helpful and really helped to point us in the right direction giving us a brilliant over view of caravans and camping."
Cons:
"Following their failed attempts to fix trims that had fallen off, I have now done it myself."
"I could chase them up about the spare wheel but frankly I find dealing with this company so completely annoying that I can't bring myself to even speak to them anymore."
"Maybe I just had an unlucky experience but I am unlikely to go back for return business based on my own personal experience."
"I wish that I had not left United British Caravans feeling like an unimportant customer."
"We put our van on a site for the 6 weeks holidays only to find our service report and to our horror found it to have a lot of DAMP."
"tried to return damaged kampa 2019 air awning was met with no you must have damaged it yourself."
"We left the store after being told that United British Caravans has a non returns policy so we won’t be visiting again."