Damira West Street Dental Practice Reviews Summary

Customer Service

Pros:

• "Friendly and welcoming receptionist and as equally nice dentist and assistant."
• "Brilliant team. Receptionists very friendly helpful and caring."
• "The reception staff have been friendly and welcoming."
• "Receptionist very helpful and very pleasant."
• "Friendly front desk team which is alway a massive bonus!"
• "Every aspect of my visit went well. Friendly helpful staff."
• "Lovely staff, everyone is very helpful and friendly."
• "Macaulay on reception was very friendly, welcoming and efficient."

Cons:

• "Overall good practice, qualified dentists however, bad receptionists."
• "Response starts with the usual unnecessary automated messages."
• "Receptionist take forever to answer your query, I turned up with my two children 3 minutes late."
• "Response to my need was quick (same day) and appropriate (prescription). However, the manner of the staff member on the premises was curt and only marginally short of hostile."
• "Only one star as you have to put at least one but this practice is Absolutely disgusting my partner phoned up at 8am."
• "I’ve been with this dentist for a very long time unfortunately the level of care and quality of work has gone down hill The receptionist is quite rude and intimidating."
• "Was told this surgery was Appointment only from the CEO's PA. Turned up for a 16.50 appointment and got to see the dentist at 17.20."
• "Waited Five hours for an extraction then broke the tooth left remains and then told me nothing more that they could do Advice you could go private receptionist very nice."

Quality of Dental Care

Pros:

• "All of the surgery staff are always very helpful & friendly. The dentist I see is always very thorough & insightful."
• "I had a broken tooth with a filling repaired. My dentist explained that it was a tricky one to do, as near a nerve."
• "The dentist we saw was amazing with my Daughter. She was so scared having 3 of her milk teeth removed getting ready for braces."
• "A huge improvement on last time. New reception team and a new dentist, Laura."
• "Yet again a great appointment I’m coming to the end of this lot of treatment and it has been pain free and the kindness is shown by everyone there."
• "As a very nervous patient was treated very well.egle arrange sedation for me and was very pleased with this service."
• "Laura has been fantastic. I booked in with her after having had some problems elsewhere, and the whole experience has been great."
• "Dentist and staff could not be kinder or more efficient."

Cons:

• "My first checkup lasted all of 2 minutes, a Quick Look around, a quick x ray and that was it."
• "The dentist did not adjust the dental table for my height."
• "I have been going for a long time now and booked in every 6 months for whatever treatment and l have seen a different dentist every time."
• "I would recommend this dental practice. I have been with them for more than a decade and I have always found everyone to be pleasant and helpful. I have seen different dentists in the time I have been with this practice and they have all been great."
• "Quick service and dentist was good. The atmosphere in the dentist is dull and depressing."
• "I was a bit nervous as I hadn’t been for a little while, due to appointments being cancelled etc."
• "Honestly couldn't ask for a better dentist she was so patient helping me with my breathing when I panicked until my breathing regulated."
• "Dreadful. Both my daughter and I in separate instances were instructed we needed no pain meds for fillings."