Emily Bridalwear Reviews Summary

Customer Service

Pros:

• "Every small comment I made was actually influential in Nicole's choice of the next dress to try on."
• "Megan made the whole experience so special and relaxing, she was very easy to get on with and knew exactly what dresses to pick for me."
• "From every email and text received from them it was really great communication and that really is important when you are looking for the right dress and dress shop."
• "I was made to feel at ease, no judgement, dresses pinned and tucked to me to give an idea of how it would sit."
• "Emma knew exactly the style I was after, despite my head being full of ideas, and I felt like a film star in my dress."
• "Nicole was absolutely fantastic, she knew the dresses inside out and helped me understand what I liked and what looked good on me."
• "She listened to everything I had to say and made the whole experience feel like a dream."

Cons:

• "Firstly the dress was poorly adjusted. It was far far too long, I was tripping over it."
• "Unfortunately the service for me dropped off dramatically once I had paid for the dress."
• "They packed my dress in private, despite me asking multiple times to watch them."
• "As soon as I had paid the final balance on my dress I was then seen by Emily for my other appointments and felt as though I was taking up her time unnecessarily."
• "Multiple emails and phone calls- they ghosted me."
• "The only time I got a cheerful smile from Emily was when I told her I would take my dress away with me early - I felt like she was pleased I would finally stop wasting her time."
• "FYI Refreshments, bizarrely, are not offered after the first appointment."

Shop Atmosphere

Pros:

• "Plus, the venue is gorgeous and inspiring."
• "The shop was absolutely stunning, with a very private and intimate room just for us to relax and enjoy."
• "The website is super classy and jam packed full of information."
• "The shop itself was beautifully designed and they had a gorgeous range of dresses."
• "The shop itself it so clean, the decor in the rooms is beautiful and the Prosecco is a nice touch as well!"
• "The shop is beautiful the experience is unlike anything you could imagine."
• "The shop being toasty and warm during frosty January days- it certainly helps when you’re in your undies!"

Cons:

• "I didn’t find my dress at Emily Bridal, and that is simply just because what I wanted, at the time, they didn’t have."

Dress Selection and Fitting

Pros:

• "For my first fitting, the staff helped me try out different designs and gowns so I could get a good idea of what I wanted and what looked best for me."
• "Luckily the dress still worked and it didn’t need too many adjustments."
• "She picked a few dresses and they were all stunning! And all within the budget and there was never any pressure to go higher."
• "Straight away, one of the dresses caught my eye and when I came to my appointment I tried this dress on, along with around 12 others."
• "The dresses themselves were absolute luxury, truly hand picked and beautiful."
• "The dresses are amazing! And the service we got was the best, and trust me I went to a lot of bridal shops in Sheffield and none of them were as good as Emily!"
• "Fabulous collections of designers from around the world. Katy was made to feel very special and she found her dream dress!"

Cons:

• "The only downside of the day was having too many dresses to choose from."