Enterprise Car Hire - Glasgow Airport Reviews Summary
Category: Car rental agency Paisley
Address: Glasgow Airport, Car Rental Centre, Paisley PA3 2ST, United Kingdom
Phone: +441414134000
Rating: 3.9
based on 94 reviews.
Customer Service
Pros:
"Staff are friendly and helpful and the vehicles well prepared."
"The customer service and politeness of the girls at Glasgow airport has been exceptional."
"Very pleasant experience here – friendly staff who genuinely seemed to care that I had a good trip."
"Enterprise have really friendly staff and they made the process of handing the rental car back so easy!!"
"Got a follow up call today to check if everything was ok with the car and to inform me that my deposit had been refunded."
"First-time renting with Enterprise and we will do it again! Great customer service."
"The staff was helpful, the cars were clean, and on return there were no hassles or surprises."
Cons:
"Shannon was extremely unhelpful and unresponsive."
"They rush through the contracts with you and don't clearly explain what you are signing."
"Terrible staff at this particular rental agency."
"The guy at the Checkout try to charge me over charge me on other services as well was not very happy."
"Terrible communication and lack of service."
"Awful, don't respond to contact or complaints... Head office pass to branch, branch pass to head office."
"Staff a little slow and kept complaining they were short staffed."
Vehicle Condition
Pros:
"Met by Virginia at the car lot and she went through the vehicle checks with me."
"Car quality (class mini, got a ford fiesta ST 2019) was excellent."
"Vehicle was great, not a single issue, and the staff made everything super enjoyable."
"Very slick process, nice new and clean vehicle and good explanation of the process."
"The grade of vehicle was to a high standard."
"Car with almost like new."
"The car we got was a lovely new car."
Cons:
"The car had damage which I brought up but it was not noted and unfortunately I did not take a photo so was charged for it."
"I will never be renting a car from Enterprise again. They made up 'damage' on the sole of the tyres and want to charge up to £150 for new tyres."
"Having hired a car with squeaky window wipers they arranged a quick swap over at a more local enterprise and an upgrade from a Tesla model S to a Tesla model X."
"Said there was a cut in one of the tires and they are holding my $260 deposit."
"They are trained to look for 'damage'. I was charged for tire damage and they took my full deposit."
"The second car had some kind of engine failure where the car was not able to drive faster than 20 mph."
"The car belt broke on the first rental."
Company Policies and Charges
Pros:
"No hidden fees and straight to the point."
"No fuss. Easy drop off and short walk to Glasgow airport next door."
"Received a complimentary upgrade upon arrival as the model I booked was unavailable, and the upgrade was indeed complimentary."
"Very good price too."
"Service from start to finish was fantastic."
"I really appreciate the quality of service."
"Had a new car washed and ready for me in less than half an hour."
Cons:
"Pre-paid fuel but they only gave me 3/8 tank."
"Shannon emailed and informed me that we were charge an extra day."
"They charged us for the two extra days which is completely wrong considering I have photos and plane tickets on the day of drop off."
"Charged to replace a tire on a vehicle that they said had a nick in the tire."
"They kept that deposit because of a minuscule mark on one of the tyres."
"Was charged for an extra days rental and customer service have not responded to any queries in 3+ weeks."
"They charged us for gas when we returned it with the same amount we got it from."
Customer Experience
Pros:
"Best car rental experience I’ve had to date."
"I thought they were the best, price was great, service was excellent, and they helped me when I had a problem on the road."
"Connor McCann helped us get the car ready and packed and went above and beyond the call of duty."
"Upon my return a staff member offered his umbrella to me while it was raining as he checked the car for problems."
"Just like to thank Karen and Lois... they sorted it out in like 5 mins class act both of them... Thank you."
"First time using enterprise and was pleasantly surprised, staff were friendly and having a good laugh."
"Amazing customer service! Easy to pick up and drop off."
Cons:
"First of all was made to feel very unwelcome."
"They are polite enough but they don't care about you at all once you've paid for the vehicle."
"THEFT !!!! I 10000% left my very expensive sunglasses in a black case in the Mercedes’ I hired... now they are not there !!!"
"Horrible service and huge rip off!"
"Enterprise is scamming clients and is likely repeating this scam on multiple persons renting from them."
"Total crooks!... they point out some made up tire damage."
"The company is one big fraud. Don,t hire hereee!!!!!!"