Enterprise Car Hire - Glasgow Airport Reviews Summary

Customer Service

Pros:

• "Staff are friendly and helpful and the vehicles well prepared."
• "The customer service and politeness of the girls at Glasgow airport has been exceptional."
• "Very pleasant experience here – friendly staff who genuinely seemed to care that I had a good trip."
• "Enterprise have really friendly staff and they made the process of handing the rental car back so easy!!"
• "Got a follow up call today to check if everything was ok with the car and to inform me that my deposit had been refunded."
• "First-time renting with Enterprise and we will do it again! Great customer service."
• "The staff was helpful, the cars were clean, and on return there were no hassles or surprises."

Cons:

• "Shannon was extremely unhelpful and unresponsive."
• "They rush through the contracts with you and don't clearly explain what you are signing."
• "Terrible staff at this particular rental agency."
• "The guy at the Checkout try to charge me over charge me on other services as well was not very happy."
• "Terrible communication and lack of service."
• "Awful, don't respond to contact or complaints... Head office pass to branch, branch pass to head office."
• "Staff a little slow and kept complaining they were short staffed."

Vehicle Condition

Pros:

• "Met by Virginia at the car lot and she went through the vehicle checks with me."
• "Car quality (class mini, got a ford fiesta ST 2019) was excellent."
• "Vehicle was great, not a single issue, and the staff made everything super enjoyable."
• "Very slick process, nice new and clean vehicle and good explanation of the process."
• "The grade of vehicle was to a high standard."
• "Car with almost like new."
• "The car we got was a lovely new car."

Cons:

• "The car had damage which I brought up but it was not noted and unfortunately I did not take a photo so was charged for it."
• "I will never be renting a car from Enterprise again. They made up 'damage' on the sole of the tyres and want to charge up to £150 for new tyres."
• "Having hired a car with squeaky window wipers they arranged a quick swap over at a more local enterprise and an upgrade from a Tesla model S to a Tesla model X."
• "Said there was a cut in one of the tires and they are holding my $260 deposit."
• "They are trained to look for 'damage'. I was charged for tire damage and they took my full deposit."
• "The second car had some kind of engine failure where the car was not able to drive faster than 20 mph."
• "The car belt broke on the first rental."

Company Policies and Charges

Pros:

• "No hidden fees and straight to the point."
• "No fuss. Easy drop off and short walk to Glasgow airport next door."
• "Received a complimentary upgrade upon arrival as the model I booked was unavailable, and the upgrade was indeed complimentary."
• "Very good price too."
• "Service from start to finish was fantastic."
• "I really appreciate the quality of service."
• "Had a new car washed and ready for me in less than half an hour."

Cons:

• "Pre-paid fuel but they only gave me 3/8 tank."
• "Shannon emailed and informed me that we were charge an extra day."
• "They charged us for the two extra days which is completely wrong considering I have photos and plane tickets on the day of drop off."
• "Charged to replace a tire on a vehicle that they said had a nick in the tire."
• "They kept that deposit because of a minuscule mark on one of the tyres."
• "Was charged for an extra days rental and customer service have not responded to any queries in 3+ weeks."
• "They charged us for gas when we returned it with the same amount we got it from."

Customer Experience

Pros:

• "Best car rental experience I’ve had to date."
• "I thought they were the best, price was great, service was excellent, and they helped me when I had a problem on the road."
• "Connor McCann helped us get the car ready and packed and went above and beyond the call of duty."
• "Upon my return a staff member offered his umbrella to me while it was raining as he checked the car for problems."
• "Just like to thank Karen and Lois... they sorted it out in like 5 mins class act both of them... Thank you."
• "First time using enterprise and was pleasantly surprised, staff were friendly and having a good laugh."
• "Amazing customer service! Easy to pick up and drop off."

Cons:

• "First of all was made to feel very unwelcome."
• "They are polite enough but they don't care about you at all once you've paid for the vehicle."
• "THEFT !!!! I 10000% left my very expensive sunglasses in a black case in the Mercedes’ I hired... now they are not there !!!"
• "Horrible service and huge rip off!"
• "Enterprise is scamming clients and is likely repeating this scam on multiple persons renting from them."
• "Total crooks!... they point out some made up tire damage."
• "The company is one big fraud. Don,t hire hereee!!!!!!"