Kinleigh Folkard & Hayward Kennington Estate Agents Reviews Summary

Customer Service

Pros:

• "The guys at KFH have been absolutely brilliant, especially Darren Tait."
• "I'm delighted to give a glowing review for Justin, Nathan and Gerard from KFH, who were excellent in handling the sale of our flat in Kennington/E&C."
• "I dealt with Rebecca who was brilliant and friendly from start to finish and would recommend KFH very highly to anyone look to rent or buy a property."
• "It was a pleasure to work with Abigail who helped us secure a flat within a week of the viewing."
• "Very professional and competent agents. Mohammed B. showed me a flat around Oval he came up very prepared and ready to ask to any questions we had."
• "I'm very happy to recommend their services, they made a difficult situation as pleasant as it was perhaps possible to!"
• "We recently purchased a property with Kenneth Odum. Throughout the process he was always responsive, polite and also helped us chase parties on both sides throughout the entire process."

Cons:

• "Avoid at all costs. Specially if you are dealing with Roxanne...She gave me a notice date, then suddenly (and because the landlady needed the money) the date was pushed to the 16th of August."
• "Basically it was a complete waste of time engaging with KFH."
• "We were usually waiting weeks to get things fixed, by sending multiple emails that were almost never answered to."
• "We often received emails that were confused or out of date, and did not help progress things."
• "First of all they 'forgot' to mention that the sellers were in the middle of a messy divorce which meant the process dragged on for 6 months and nearly fell through twice."
• "Despite me repeatedly emailing and calling to tell them of this issue."
• "Their property management service is the worse we had to deal with. They are unprofessional and rude, and won't try to help you."

Professionalism

Pros:

• "Was very professional in her work and also her detail and information on the properties I was being shown and areas around them were second to none."
• "Professional, friendly and speedy."
• "Viewings were professionally conducted and most informative."
• "He genuinely cares for his clients – and that is rare."
• "I was impressed with the level of professionalism communication and Abi helped immensely with navigating the process."
• "The staff at KFT Kennington were just great, from Justin Bhoday, the manager, who was immediately responsive and supportive when I needed advice most."
• "Professional service from start to finish. You’ll think again about trialling an online agent after using KFH Kennington."

Cons:

• "Only strike against them is that they use Homelet for referencing which added a lot of unnecessary stress."
• "I simply cannot understand why anyone would use them. They are blaming the landlord but surely there has to be some sort of vetting of both the landlord and the property."
• "After one year we obviously didn't want to stay in that flat, so we left the property in the same state, they tried to take our deposit to redecorate the flat and the property manager did absolutely nothing to resonate with the landlord as he was clearly in the wrong here."
• "These agents are to be avoided at all costs. They let themselves into the apartment for viewings illegally, repeatedly and without prior notice or permission."
• "I am really disappointed that they didn’t care enough to visit the property before handing over the keys."
• "Very poor management, only one sided and I would definitely not recommend this place if you are looking to rent out a flat!!!!"
• "This fire alarm continued emitting loud high pitched beeps every thirty seconds for over eight weeks while KFH did absolutely nothing."

Responsiveness

Pros:

• "She responded to emails so quickly and advised us really clearly throughout the process."
• "Nicola was fantastic, we were updated every step of the way and Nicola more than managed our expectations."
• "Always fast to respond to emails and the phone, and calling in to the agency to collect keys and sign paperwork etc was a breeze."
• "He was always very helpful and responsive whenever we had any questions."
• "Communication was great throughout, really recommend him and the team at KFH."
• "She was incredibly helpful and supportive and helped us through the entire process."
• "Whenever I had any questions they were always on hand to answer them and offer help."

Cons:

• "RENTERS AVOID"
• "Deal with these people at your peril they are truly awful. Read the bad reviews and believe them!"
• "If you can avoid - please do, you'll save yourself a lot of stress!"
• "Josh the agent was pleasant enough, but would often take a while to respond and I didn’t feel particularly valued as a customer."
• "We were spending weeks without any reply from Kirilee to calls and emails, and we lost a lot of time chasing them."
• "Only improvement would be KFH could have done more to prepare the seller, as there were quite long delays due to issues with the freeholder."
• "Their systems are archaic, meaning you cannot send them files like jpegs, the photographer was terrible and overall, Josh my agent seemed to think he was working for the buyer rather than me."