Foxtons Temple Fortune Estate Agents Reviews Summary

Professionalism and Responsiveness

Pros:

• "They were very responsive, communicative, provided updates and advice throughout."
• "She is very responsive, professional and nice and I cannot recommend her enough."
• "I have been really impressed with Alpa through our process of buying a flat for my mum - she is super friendly, responsive, making great suggestions."
• "Uche was always very responsive and available to answer any questions or requests I had."
• "Karolina has been very responsive and helpful throughout the time and answered my questions swiftly."
• "She was extremely honest and extremely communicative and easy to reach to answer any of my questions at all times."
• "Rafeena helped me to find a short term rental in London – quite a difficult task. She has been very professional, quickly responded to my millions of questions."

Cons:

• "Really bad experience, feels like they're hiding something."
• "Management on the other hand, was perceived rather 'threatening' when I wanted to withdraw my reservation."
• "Seems as the different departments within the agency don’t really communicate with each other properly for some reason."
• "Well the agent forgot the keys to the apartment."
• "Waste of time have travelled 3h in total just for this viewing."
• "I knew Foxton's had a bad reputation beforehand and was warned of their tactics."
• "Guys please be careful with their management if something is wrong or costs a lot they will not fix it or they’ll ignore it just like me with my issue ongoing for 2 years."

Customer Service and Support

Pros:

• "Antonia has been resourceful to give both me and my wife professional opinions along with warm friendly hospitality for our viewings in London."
• "Raheena, in helping me find a place for my family coming over for the Summer from Thailand, was nothing short of superb."
• "Our experience in letting our flat through Foxtons Temple Fortune Office- Excellent."
• "I received excellent customer service in turning around a rental request in a very short space of time."
• "She’s been amazing at communicating with us, even following up on her days off and just made the process a lot smoother and reassuring."
• "Everyone involved- Alpa, Antonia- were amazing. Together with manager Derek, a superb team of professionals to guide us and hold our hands from start to Exchange 5 months later."
• "She handled everything communicated efficiently and effectively via email and phone calls."

Cons:

• "I was pressurized to go with their 'preferred solicitors which was done indirectly through a company called Coveyance'."
• "Basically, you pay 420 pounds of agency fees but they don't do their jobs."
• "I had a mixed experience last year, good from the Sales Rep, bad from the Sales Manager."
• "The landlady called us as 'potential tenants' and told us she HADN'T TIME TO SIGN THE CONTRACT YET and also that she wanted to change some points before sign it."
• "I transferred to Foxtons from another agent because I was frustrated with the quality."
• "I knew Foxton's had a bad reputation beforehand and was warned of their tactics, however, I initially thought I'd see for myself and was disappointed especially after a good first impression from Adam."

Agent Performance and Property Matching

Pros:

• "She is very reliable, efficient, approachable, quick to respond and has a knack for understanding what you are looking for and delivering exactly that."
• "His insight into the market is second to none."
• "I had very specific requests for the property and she went through many different properties with me, always trying to find something suitable."
• "The house we finally settled on was perfect for our needs."
• "He helped us to find a buyer quickly and managed the sale very well."
• "I would definitely recommend working with her if you want great service and access to great properties in the area."
• "She listened to what I was thinking, also giving me tips and space to ponder what's best living place for me."

Cons:

• "I had heard they were expensive but they are 100% worth it."
• "Yes, they charge a bit more compared to other agents."
• "But they work 10 times harder and are 10 times more efficient and professional than any other agent."
• "I am very pleased with the service received form her and would recommend working with Foxtons, even though they tend to be more expensive comparing to other agencies."