Address: 3 Parkway, London, NW1 7PG, United Kingdom
Phone: +442074821060
Rating: 4.4
based on 138 reviews.
Customer Service
Pros:
"Jodie was extremely efficient with the booking of the viewings."
"Jodie was kind, thoughtful, and thorough, & communicated with us every step of the way, making for a very smooth process."
"Both Alex and Steph were a huge help through the moving process."
"Salman was incredible to work with and made sure that we were able to get the flat we wanted as quickly and easily as possible."
"Adam who heads up the Bloomsbury and Camden team gave us invaluable advice."
"I've been happily recommending my clients to them for over a year and they've not let me down once."
"Great agency! I personally can highly recommend Salman Peerally :) from the start he proved to be super professional & helpful! always responding super fast."
Cons:
"They do not deliver their promises and are untrustworthy."
"Our deposit has been withheld beyond the contracted time at the end of the tenancy."
"Terrible customer service. Rarely respond to emails and phone calls."
"Steer clear!! They don't respond for weeks then demand that you sign legal documents and transfer money within hours."
"Portico's customer service has been consistently appalling, with calls left unanswered."
"Could not recommend to my worst enemy."
"They are very good at taking money. If u rent a property from them and you have any problems with the house it would take a while or never to be solved."
Property Management
Pros:
"Ieva from the property management team is also excellent."
"Special thanks to Aleksandra Lipinska and Ieva Sarkovska who have always been really responsive to any queries, maintenance issues or questions we have had."
"Portico manage a number of properties for my company. Lettings and associated paperwork have been carried out quickly and thoroughly."
"The personnel that I have come in contact with have always been very helpful, very pleasant to deal with and interested in dealing with all matters which have arisen."
"Portico's Handyman Chris Scott has done an amazing job fixing our bedroom window."
"Couldn't have asked for a better handyman from Portico. Highly recommend Chris Scott!"
"Had a couple minor problems with the property such as low boiler pressure, however Aleksandra is always quick to respond and very helpful."
Cons:
"Flat handed out extremely dirty even though professional clean was discussed, agreed and promised."
"For the second time in 6 months I have emergency boiler issues that they’ve taken more than 48 hours to deal with."
"Nothing was fixed or properly cleaned in the flat before I moved in and while they’ve inspected the flat again, no one can be bothered to fix anything."
"Tenants beware of any property managed by portico Camden - I would give 0 stars if I could."
"Terrible & unprofessional. It was extremely hard getting my deposit back."
"From allowing a mice infestation to proliferate in our property for 4+ months."
"It took more than three months to fix leaking kitchen and more than a month to replace non-working freezer."
Professionalism
Pros:
"Is rare to find such warmth and passion in this field of business."
"I would recommend Claudiu and Portico to anyone looking for a new home in London."
"I am very pleased with Porticos service and highly recommend it."
"Meera was most helpful in finalising a long purchase process for us."
"Excellent service from the Portico Camden letting office - prompt and efficient communication and good commercial advice."
"I found Jodie to be very helpful, polite and knew exactly what she was talking about."
"Salman was great! He was very professional. He understood our needs and found us a great apartment."
Cons:
"MAKE YOU CHASE YOUR DEPOSIT."
"The contracts are riddled with fees that they can't explain when asked about them."
"They will try and charge you for everything and often they won’t tell you about a charge until the last minute."
"They are inept, they should be embarrassed and ashamed about the service they provide."
"The worst Estate Agents in London. Terrible property management services."
"They lie to get you in a property, they don’t care about issues when you are in."
"They refuse to respond to emails."
Efficiency
Pros:
"Jodie (Camden Office) replied immediately to any questions and the entire process from me expressing interest to signing the contract took less than a week."
"We recently let a flat through Portico and found Jodie to be very helpful and responsive."
"Very efficient and got me a beautiful property."
"Salman was incredibly patient and really took his time finding out more about what kind of property would suit me best."
"Adam who executed brilliantly and kept me up to date all the way through the process."
"Salman from Portico was amazing through the whole process of renting my new Flat."
"Salman was such an amazing, reactive, friendly and on the ball help with us when we were moving into our first home together!"
Cons:
"Flat hunting in London is hard. Finding a decent estate agent is harder."
"Astronomical fees and they have the nerve to charge other fees like admin fee, using their contract fee etc."
"Total waste of time."
"Pathetic. Unresponsive. Unprofessional."
"Honestly the least professional people I’ve ever had to deal with."
"Getting the tenancy drawn up and signed was a smooth and speedy process."
"shockingly inept for an agency that claims to be high-end."