Address: Aztec W, Almondsbury, Bristol BS32 4TS, United Kingdom
Phone: +441454201090
Rating: 4.2
based on 170 reviews.
Room Quality
Pros:
"Our room was lovely, spacious and with a delightful view of the little pond at the back."
"Room was spacious and added extras like robe, coffee machine, tea selections, fridge, milk and biscuits were good."
"Easy quick check in to a very clean and comfortable room."
"I stayed at this hotel and spa... my room had been upgraded to a junior suite which was clean spacious and well set out."
"The room was a good size, had a good bed, nice bedding and nice pillows - we slept well."
Cons:
"The mattress is way too firm."
"Our junior suite was filthy. Pink mold in the bathroom, the room was refurbished in the 60s and not touched since."
"Only stayed for one night, room was nice. However, I had left my jacket in the room cupboard by accident... either their staff steal or they don’t clean the rooms well enough to find things."
"My minor gripes were... No plugs near the bed so I had to plug my phone in by the TV and then leap out of bed in the morning to turn off the alarm."
"Room was ridiculously hot and the air con wasn’t working."
Spa & Wellness Facilities
Pros:
"Really enjoyed treatments the relax lounge is lovely with teas, and nibbles and beds very relaxing."
"The spa facilities were excellent very hot steam room. Small but clean and effective sauna...Good size swimming pool and the jacuzzi very nice especially when you get to use it by yourself."
"Stayed overnight with a friend and made use of the spa facilities. Our package actually included a 25min treatment. I had a lovely back massage."
"The spa area is clean and well laid out with a good sauna and steam room and a decent and well equipped gym."
"Can’t fault this hotel, we had a family signature suite which was one of the best hotel rooms we’ve stayed in, they put lovely gift packs out for the kids too."
Cons:
"Too many kids in the pool (which is right next to the sauna & steam room) at all times of the day, so not very relaxing."
"Have been twice already and would most definitely go back just for the food alone."
"The pool changing area only had one cubicle to change in, the other had no lock and a SCREW covered in tape sticking out of the door frame."
"The pool area could get a little busy at times. This didn't worry us as we absolutely loved the relaxation room."
"Spa user 🤢and it's dirty, black mold regularly in the steam room 🤢 so now don't use it anymore."
Food & Dining Experience
Pros:
"The restaurant was good, food is lovely tasty and good portions."
"We also had a meal at the bar and it was delicious. The rice was probably one of the best I've ever had and the steak was tender and beautifully seasoned."
"Marc and his teams food in the restaurant was second to none. Staff listened, were attentive but not overpowering. Food was excellent and we loved it all!"
"My minor gripes were... No plugs near the bed so I had to plug my phone in by the TV and then leap out of bed in the morning to turn off the alarm."
"The food was excellent from breakfast to afternoon tea to dinner. All meals were an extremely high standard of cuisine."
Cons:
"The food is nice but overpriced. They also ran out of the food I wanted to order TWICE during my stay."
"The rump steak (£28) came covered in this tomato sauce, I asked the waiting staff for a menu in case I missed it, but it wasn't specified on the menu and the taste was not great, so I sent it back."
"The main meal arrived hardly warm, dry, and with very little gravy, sprouts were so hard and cold as were the parsnips and carrots. Also there was no cranberry sauce."
"At £325 a night I'm beyond disappointed. Cannot recommend the spa highly enough! Stay at a premier in down the road (for a 10th of the price) and go for a spa day only."
"Avoid at all costs! Those two stars are for the Spa staff ONLY. Rude management. Dirty rooms from the 60s, broken trouser press."
Staff & Customer Service
Pros:
"From check-in to check out all the staff we interacted with could not have been friendlier and more accommodating."
"Staff were very polite and helpful. Ample private parking provided."
"The staff are so nice and friendly."
"I contacted them and they had found my glasses and were happy to post them to me. The staff were helpful, friendly and professional."
"The staff were all friendly and helpful."
Cons:
"Told just have a salad. In a Spa, you would expect light, healthy lunches and salads. Sauna wasn't working, we were informed prior but no discount was offered."
"The pool was constantly full and there wasn't enough seats around the pool to sit on so we didn't even manage to use the spa facilities, there wasn't even a relaxation area to use."
"The initial turn up was great, a warm and friendly welcome from the gentleman at the front (he had painted nails, VERY kind!) He made that place and deserves a raise."
"An OK Christmas meal, but maybe not the quality I'd expect from a four star hotel. The cheese had been out so the Cheddar was plasticised and the Brie was harder than the Cheddar."
"The air conditioner wasn't working anywhere in the hotel but the room was especially warm although the room was spotless."
Location & Accessibility
Pros:
"Had a nice stay, used as base for bath, wasn’t too far and easy enough to get to."
"Good location for Bristol as long as you have your own transport."
"The location was easy to get to and the place was lovely and decorated for Christmas."
"The spa was quiet. Changing rooms tidy and clean. Nice soft towels and warm fluffy robe."
"Good location, spoiled by paying for parking even as a guest."
Cons:
"Parking is also extremely overpriced unless you’re a guest at the hotel."
"Obviously in terms of location it is perfect for mobility - on M4/M5 junction, one junction from Cribbs Causeway for shopping, cinema etc."
"Food in restaurant for evening meal doesn't seem as good as I remembered from a previous stay."
"Service in restaurant was pretty slow. Room was clean and tidy."
"My booking also had a complimentary bottle of wine. I had to ask for this to 4 different people over two days. They kept forgetting about it."