Swan Hotel Reviews Summary

Food Quality

Pros:

• "Great food"
• "Have to say we had roast diner and can honestly say was BEST roast I have ever had."
• "really good food"
• "Had my 30th birthday meal here and the food was beyond belief!"
• "The flavour combinations where outstanding!"
• "Sunday lunch was delicious."
• "Food was well prepared, well presented, tasty and enjoyable."

Cons:

• "Absolutely shocking roast dinner yesterday."
• "food was vile"
• "food was expensive as well and definitely not worth it"
• "Ordered the chicken in cider and tarragon so tuff couldn't cut it or chew it."
• "Service very slow, food below average and some dishes missing key components that were advertised."
• "the meat was chewy and bland, vegetables badly cooked"
• "Food overpriced and tiny, I had a tiny steak for £18 and side salad was decomposing."

Staff and Service

Pros:

• "Friendly, unfussy pub, plenty of parking at rear (although entrance and exit easy to miss), and out door drinking area."
• "A very warm welcome by the Landlady and Dave (the landlord)."
• "The service was very friendly and welcoming which is the main thing I look for in a bar/pub."
• "The staff were friendly and helpful."
• "Went out for a meal this evening served by 2 nice bar staff very polite and accommodating."
• "Very friendly staff and great selection of beers."
• "Excellent service"

Cons:

• "The staff, all girls, were cold and unfriendly."
• "service is terrible"
• "Staff hadn't turned up."
• "waitress didn't check on us until it was too late"
• "Service very slow, food below average and some dishes missing key components that were advertised."
• "Staff rude no personality most unwelcome."
• "Staff NOT FRIENDLY"

Accommodation

Pros:

• "The rooms are clean cosy and warm in winter highly recommended."
• "Room was comfortable enough, although the pillows had seen better days."
• "The linen and towels etc. are clean enough."
• "Hotel rooms were lovely, spacious, clean and plenty of condiments."
• "Very clean and comfortable."
• "The room was clean and perfect for somewhere to sleep."
• "clean and comfy bed"

Cons:

• "Will not stay here again after paying £64 is an absolute joke wouldn’t pay £15 to stay here."
• "The room was absolutely dire and dirty."
• "Left at 1 in the morning, completely unable to get any sleep."
• "Room was £96! Went down for breakfast and pub was locked up!"
• "The bathroom looks like it hasn’t been cleaned since the 70s! Mould all round the bath and sink."
• "Dirty rooms with minging carpets."
• "Room that smelt rotten, damp and dirt marks all over the walls."

Value for Money

Pros:

• "Great quality for money."
• "cheap price"
• "prices are very reasonable for the quality of food"
• "Good quality food, generous portion sizes."
• "The food was really nice quality and worth every penny!"
• "Excellent value. We paid £55 for the room and breakfast booking through one of the comparison sites and we were very happy with it."
• "Drinks are fairly priced, got a great deal on Prosecco using their Fizz Friday promotion."

Cons:

• "food was expensive as well and definitely not worth it"
• "It was high end price for low quality food."
• "A little pricey"
• "Only reason I've given 4 out of 5 stars is the price. Great food but slightly overpriced."
• "Thought this was an expensive place to stay for what you got, won't be staying here again."
• "Should have known that for £45 it wouldn't be any good!"
• "Food overpriced and tiny, I had a tiny steak for £18 and side salad was decomposing."

Ambience and Facilities

Pros:

• "There is a nice beer garden and children's play area outside."
• "Nice vibe all round."
• "The ambience, just right and the decor very tasteful."
• "Nice atmosphere to the place"
• "The hotel is very interesting with new and old sections and a large outside space with seating for eating/drinking al fresco."
• "A pleasant ambience and friendly, helpful staff."
• "Absolutely fantastic place! Really comfortable surroundings, bed amazing."

Cons:

• "Car park around the side and rear could do with better lighting, walked into a deep puddle before getting inside."
• "the decor and curtains need updating and tidying up"
• "The carpet as you would expect is very warm and looks like it needs replacing and the decor could do with a sprucing up."
• "The place was filthy. Room had mold on the wall and something gross had been dropped on the floor and skirting boards and not cleaned up."
• "My only moan is about the car park which has no designated blue badge spaces."
• "The televised log fire was an interesting talking point."
• "The “home cooked” gammon resembled to slices of thin ham from a packet."