Harbour Hotel Bristol Reviews Summary

Staff and Service

Pros:

• "The reception staff are exceptional. SO FRIENDLY and so helpful."
• "Staff were attentive and polite."
• "The best hotel in Bristol by far... the staff are always welcoming."
• "Service – everyone we interacted with were very professional and lovely."
• "Every staff member was bright and welcoming, very happy to help us."
• "Staff were so friendly and helpful and even gave us a free upgrade."
• "Such friendly staff and fantastic service! We were made to feel very welcome."
• "The staff at the spa were lovely, the spa is quite small but there were only us and 1 other in there so it didn’t feel cramped."

Cons:

• "My wife was Disappointed with the facial at the spa."
• "After paying £321 for a two night break for my partner's birthday, I was left bitterly disappointed- not only by the hotel but by the customer service."
• "BUT the hotel really needs an huge upgrade in terms of common spaces."
• "A week later there was still no response so I emailed again. Several days later I got a reply saying they had refunded my account with £8.00 for the parking."
• "On checking out other staff rudely interrupted our receptionist as she was talking to us which made check out very abrupt."
• "Really nice spacious rooms... Breakfast service was a little poor."
• "We were told there was a party that stopped at 11pm when we checked in. It was right next door to our room and was so loud."
• "The only issue we had was with the WiFi disconnecting half way through a presentation."

Rooms and Accommodation

Pros:

• "The rooms are very modern and the interior design of the whole hotel is unique and beautiful."
• "Room – we stayed in one of the Junior Suites, which was lovely and bright, nice big and comfy bed."
• "Luxurious rooms the biggest beds you have ever seen. His and her sinks lovely ensuite bathroom very clean to highest standard."
• "Great quality beds and mattresses meant for a great quality sleep."

Cons:

• "The room can only be described as dismal and depressing. Grey walls, no pictures or anything to brighten it up."
• "Nice rooms, nice staff, great location. Average breakfast."
• "The stay was overall very poor. Most of the standard rooms don't have windows (!!), are tired, leaky, and full of small issues."
• "The room and hotel was lovely. There was a Nespresso machine in the room which was brilliant. I enjoyed my stay till the breakfast part."

Spa and Wellness Facilities

Pros:

• "The spa itself is small, but pleasant. There's a small swimming pool, jacuzzi, steam room, and sauna."
• "The spa is lovely. I have been a few times and will definitely be returning."
• "Spa – considering the space available for the spa, it’s well laid out and a lot bigger than I thought it would be."
• "I’d definitely stay again. A fun variety of massage options available at the spa."

Cons:

• "Visited spa for gel manicure... choice of gel colours is a little limited."
• "Don’t have parking, swimming pool is small, very expensive I booked 2 nights I paid over 500 pounds but if I go to swimming pool I need to pay extra 10 pounds/person."
• "The only down side was use of the spa cost an extra £20 and there was no parking anywhere nearby."
• "Booked a spa package including a treatment and afternoon tea... the spa is very small so easily feels cramped."