Village Hotel Reviews Summary

Hotel Facilities

Pros:

• "The room was clean, comfortable and modern."
• "We used the gym and pool which are both fantastic, clean and well equipped."
• "Lovely hotel. The gym is soo good, great equipment."
• "The Gym and Pool although quite busy was very good."
• "Rooms were quirky nice touch with the privacy glass / showers were good and the bed was Really comfortable!!"
• "Starbucks at the entrance, gym, and pool."
• "Gym well equipped and Pool."
• "The hotel itself is nice, as good as any other hotel."

Cons:

• "Rooms are noisy from the gym weights slamming 24/7."
• "The fan in the bathroom didn’t work in the bathroom which led to steam entering the room and setting off the fire alarm."
• "The aircon unit in my room made a noise constantly whether it was on or off."
• "Pro: Gym well equipped and Pool. Cons: No privacy on the room's bathroom."
• "The room that the computerised receptionist assigned me was an accessible one. There was no power near the bed."
• "Beds are comfy with good water pressure in the showers. Rooms are noisy from the gym weights slamming 24/7."
• "Parking confusing - machine inside door implies you have to put your reg in but then told we didn't as it was free anyway?"
• "Good hotel, and a Club Room is a must. Anything low down the floors brings noise from the Gym from 0500h - 2200h."

Customer Service

Pros:

• "The team were absolutely amazing and every single one of them went above and beyond to make it a special night!"
• "Staff in gym are friendly and reception area staff are friendly."
• "The staff were really friendly and helpful. Service was quick even though it was super busy!"
• "The staff was friendly, the place was clean and the price was reasonable."
• "The staff were extremely accommodating. Thank you Isabelle, Steven, and Dan for making our stay so lovely."
• "Staff were friendly and helpful, excellent multi-channel TV and free WiFi."
• "Steve upfront is an amazing guy, very welcoming, absolute pleasure to speak with."
• "First timer to a Village hotel, overall OK - Rooms great, lots of tech (in exec room)."

Cons:

• "The service in the bar could be improved but it was busy and there were new members of staff."
• "Tiny pokey little rooms, nowhere to put a suitcase, mattress thin and old, shower leaks, no coat hangers."
• "Also, whilst using the shower the water was running off the shower tray all over the floor."
• "I don’t know where to start with this hotel. And I am wondering what annoys me the most. Probably the value for money."
• "I paid £158 a night for a midweek stay and I have to say this place was terrible."
• "Finally the restaurant was also really substandard. The amount of gluten free options was shockingly low/next to none."
• "Very poor service. Because of business reason I have visited Bristol and chose to stay at Village hotel. It was a mistake."
• "Unhelpful staff. Duty manager wouldn’t tell us where we could access any drinks in the vicinity (as the bar was closed)."

Food and Dining

Pros:

• "The food in the Bar & Grill was great for lunch and the event catering was also fantastic."
• "The food in the Bar area was excellent."
• "The food was reasonably priced and huge portions. Overall, we really enjoyed our evening out here!"
• "Had food here on the second night and was really good."
• "The food was great and the staff were all incredibly helpful and lovely."
• "We came to Village Hotel pub and grill to watch a football match and have some food."
• "My friends and I attended a Christmas event last night (Friday 15th December). The meal was lovely, I have dietary requirements, and they were all met."
• "The food is not cheap but very good and always well presented."

Cons:

• "Finally the restaurant was also really substandard. The amount of gluten free options was shockingly low/next to none."
• "The price of food was extortionate for the quality. I would recommend going elsewhere for food / finding somewhere else to stay."
• "The room is rather small compared to other hotels of the same price."
• "Very poor service again. Waiters are ultra amateur, waiting them 30 min after we sat on table, we ordered food and waited 1 hour."
• "Decided to try the food despite local relatives and friends advising us not to because the excessive price and quality."
• "However, village hotel breakfasts are worse than hospital food. Poorly prepared, surely it’s not a trained chef cooking the food as it’s near on inedible!!"
• "Visited on a Friday lunchtime with a few work colleagues. We waited over an hour for food to be brought to the table."
• "The breakfast was ok. A selection of hot food, some pastries and cereal, all average quality."