Smile Suffolk Dentist Ipswich Reviews Summary

Technology and Equipment

Pros:

• "The technology he uses is amazing and makes treatment far more efficient and comfortable."
• "Sentil’s skillful use of the latest 3D imaging technology and lasers... means that for the first time in many years I do not have issues with a painful overbite."
• "The whole process was carefully and considerately explained before hand, and during treatment, with the amazing results being way above what I could have ever expected."

Cons:

• -

Staff and Service Quality

Pros:

• "Also have to pay special mention to the friendly and professional staff; particularly Tracey and Louse who are great!"
• "All the staff have been wonderful."
• "I would also like to thank Tracy and Louise for their care as they were my first contact when it all went wrong but again they listened and guided me."
• "Appointment was on time with friendly staff."
• "The clinic itself is well appointed, the reception staff extremely pleasant and helpful."
• "I have just finished a couple of years of extensive treatment by Sentil and his team at Smile Suffolk."
• "The staff were welcoming and professional."
• "The receptionist are kind and answer my query and give me a lot of option for my next appointment."

Cons:

• "New lady hygienist very good, staff and facilities are first class and extremely clean. My only gripe is receptionists now telephone you a few days before your visit to ask for a payment!"
• "Tried to contact them via e-mail, received an automated one saying “we will respond within 2 working hours” and this was 4 DAYS ago!!!"

Patient Experience and Comfort

Pros:

• "I am currently mid treatment and have been really impressed at how relaxed I am made to feel."
• "Although I am still very nervous I trust Senthil and would not hesitate to recommend him as a dentist."
• "My late husband and I have been so very happy with Smile Suffolk Dentist team. They take time, give advice and make you feel at ease."
• "My first memory of a dentist is being told to watch the bunny rabbit as the dental assistant attached a piece of cotton wool to the wire belt that was used to drive the drill."

Cons:

• "Money care VS dental care - I have never met a Private Dental Surgery 'Care' that has such an aggressive attitude towards money before clients needs."

Treatment Outcomes and Satisfaction

Pros:

• "The outcomes have always exceed my expectations."
• "I have been a patient at Smile, under the clinical care of Dr Senthil. I cannot in any way whatsoever fault the treatment I have received."
• "For the first time in many years I do not have issues with a painful overbite."
• "Dr KP was incredibly knowledgeable and skilled. He took the time to explain the entire process to me."
• "Dr Senthil ensured that I was well informed and pain free throughout. I thoroughly recommend his care."
• "I have received excellent care from Dr Senthil who sorted out a robust temporary filling for me."
• "Dr Senthil has not only ensured I am pain free but has given me the most amazing smile which I get complimented on daily."

Cons:

• "Would be 5 star but for the pricing which at times seems a bit high!!"
• "So it’s going to cost a lot more than NHS rates. My first visit for an initial checkup cost £80 including 2 X-rays."