Hitchin Dental Reviews Summary

Quality of Dental Care

Pros:

• "Mr. Bridger was quick and cheerful, always explaining what he was doing and going at my pace."
• "The whole team at Hitchin Dental is really good: professional and friendly."
• "Patient and gentle dentist and nurse. Had to have a very old metal filling removed."
• "I was treated today by a new dentist by the name of Shreya Patel. She was extremely gentle and explanatory throughout the treatment."
• "My experience with Dr Mariam and her nurse Mukram was absolutely wonderful."
• "I saw Dhivina on October 28th for my hygienist appointment... Very professional, gave me good advice."
• "Vikash is an excellent dentist. He takes time to explain what’s needed and the work carried out has been virtually painless!"
• "This was the best dental service in my experience so far. The Dentist - Teresa, was very gentle."

Cons:

• "Booked a private appointment with both hygienist and dentist... I was told my hygienist appointment was cancelled as they were stuck in traffic."
• "Just been for a checkup (my last was 18 months ago) and was surprised at how little was done."
• "Would give a zero if I could..reception staff dreadful had my appointment in September canceled 5 weeks before appointment."
• "After waiting over 5 months for my appointment they cancelled it and delayed it for another 3.5 weeks with no reason."
• "I was a new customer and got charged £66 for a check up I didn’t receive and £130 for a slight crack on my tooth which took less than a minute."
• "Been waiting to get an nhs appointment for 3 years....yes that's correct 3 years!"
• "I had to cancel my appointment but haven’t been refunded for more than a month now."
• "The appointment was for my daughter who is 8 and she has a couple of cavities that needed sorted. Well they made her feel super special and safe."

Staff and Customer Service

Pros:

• "I always find the staff really helpful and friendly here."
• "Both my dentist, Georgina, and my hygienist, Dhivena, have been very pleasant, considerate and helpful."
• "I received a warm welcome back to this great dental practice after the pandemic."
• "Very friendly staff, by the first appointment was referred to the orthodontist as well as having a small tooth extraction."
• "I didn't visit the practice on this day, however called on Thursday to rearrange my daughters appointment, the receptionist I spoke to, Antonia, was extremely polite and helpful."
• "Amazing work by all staff. The receptionists work quickly my appointment with my Dentist was very informative and I felt I was getting the best help and they were very friendly."
• "Lovely experience. It's very clean & professional looking inside, the receptionists were nice and friendly (& nice on the phone too!)."
• "I sometimes feel treated quite off-hand by the reception staff here but today I felt very kindly treated."

Cons:

• "Good dentists work in here! Customer service absolutely awful!"
• "Would give a zero if I could..reception staff dreadful had my appointment in September canceled 5 weeks before appointment."
• "The customer service was horrendous I spoke to members of staff on 4 occasions and all failed to return my calls."
• "After examining my situation Dr Vikash explained all the options I had. We discussed them through and decided to go with the solution of the dental crown."
• "Terrible, rude receptionists that desperately need better training. Waiting times for appointments 2+ months even if you are in severe pain."
• "Called the practice on Saturday morning due to an infected wisdom tooth. The receptionist, Hailey, was very friendly."
• "Made a call waited 10 minutes and hung up in two seconds when they couldn't hear me. Could have waited a bit longer."
• "Been a client for many years and have been very satisfied with the service. NHS patient previously with Robert Jung (moved away)."