His Majesty's Theatre Reviews Summary

Theatre Venue

Pros:

• "An impressive venue with good acoustics."
• "Beautiful theatre, class of touch, and satisfaction."
• "Great old style theatre with great viewing from both stalls and balcony."
• "Beautiful and historical building. The whole interior design was magnificent!"
• "Inside the theatre is beautiful!"
• "Her Majesty’s Theatre itself is beautiful and charming."
• "The theatre is elegant and vintage style."

Cons:

• "The seats make you feel packed in like sardines."
• "For the place i think it is a little bit small, it is steep, which makes the seats very far from the stage."
• "The seating space is quite narrow and uncomfortable, requiring you to keep your legs bent throughout the performance."
• "The seats are absolute tiny."
• "The seats were too crowded and it would be quite uncomfortable for people with a slightly chubby build."
• "The walk up to the balcony is also quite a journey as there are many stairs to climb."
• "The theatre was too small."

Seating and View

Pros:

• "View was brilliant and the theatre was pleasantly roomy."
• "Most of the seating has a decent view of the stage."
• "We sat in the royal circle tier (more towards the back) and had no viewing issues."
• "Great view from where we sat in the royal circle, and from the look of it the theatre is set up so you can get a good view of the stage from most seats."
• "This time we sat at the Royal Circle, rows A14 and 15. Excellent view point."
• "View from our seats (Royal Circle Left A33, A34) was very good."
• "We were seated at J27 and J28 and had a great view of the stage!"

Cons:

• "Don't go for balcony seats unless you are in the front row or are going purely for the music. Very bad to see actors."
• "The view is not great from the balcony."
• "It does block around 20% of your view, but still a good price for if you don't have a huge budget for a good seat."
• "The theater is wonderful but our seats could not see 1/4 of stage."
• "We had seats at balcony and it was not fully visible, you have to find a 'window' between heads of other people to watch the performance."
• "The seats we bought were a bit behind a pole, which was hiding the stage at a few points of the act."
• "The way the seating is structured is horrible. I paid a lot to see Phantom of the Opera and had to lean forward on the edge of my seat for hours to still have an obstructed view."

Performance Quality

Pros:

• "The cast had amazing voices, especially the two main lead guys."
• "Great performance. Amazing experience like a real katharsis to your soul."
• "Awesome. Great sets that gave incredible depth and brought magic to the stage."
• "The show will blow you away."
• "The performances were rich and the singing impeccable."
• "The Phantom of the Opera is amazing - the cast, the music, special effects, stage design - unbelievable."
• "The show was amazing - great casting, mind blowing sets and effects, great sound and impressive solo performances and choreography throughout."

Cons:

• "However I had to leave at the interval."
• "I fall asleep during the show."
• "But unfortunately it was a very bad act, half of the actors were sadly performed poorly. There was no harmony at all."
• "The second part was (for me) a bit slow."
• "Watched phantom of opera here in 2014 and 2022. The quality of production had declined maybe partly because of pandemic."
• "The overall format of the musical could do with a refresh and I found myself falling asleep at the start of the second act as it’s a little dull."
• "The show was brilliant but the theater is too small for the magnitute of the play."

Staff and Service

Pros:

• "The staff of His Majesty's Theatre... thank you, thank you, thank you! Special praise for Molly....Thank you so so much."
• "Absolutely brilliant staff second to none they made you feel really welcome."
• "I particularly want to thank Emma who looked after us as my friend and I are disabled."
• "Staff are happy and friendly. Very highly recommended."
• "The staff were friendly and really helpful, one was happy to get me a plaster for the blister I had on my heel."
• "Staff were also really helpful with mobility needs for one of our group - thanks so much!"
• "The staff (especially Sean) were amazing and made the experience a one in a lifetime event."

Cons:

• "What ruined my experience was the women at the souvenirs when leaving. I heard them being rude to so many people then it was my turn and they were so mean."
• "Standard theatre staff were very standoffish with VIP guests for some reason."
• "Now for the confusing part. At the foot of the stairs, a member of staff told us to go to the right... Asking the same member of staff 'which way please ?' was met with the 'right' answer, not helpful."
• "Unfortunately once the show started people were still being escorted inside which was disappointing."
• "The buffet is extremely expensive, the chairs extremely small."
• "The drinks are extortionate even compared to other 'big' theatres in London."
• "Queue for toilets during intervals were lengthy, as there were only 3 toilets on the floor I was seated."

Amenities and Facilities

Pros:

• "There is a bar for drinks and a place from where you could get crisps and sweets."
• "The toilets were well kept and the bar had fast service despite the queue."
• "Snacks and drinks are available at the breaks at a reasonable price with the staff being super friendly."
• "Our level had access to a bar, merchandise stand and toilets so need to worry about going up and down for different amenities."
• "Food and drinks are exceptionally expensive, as per usual."
• "Drinks were quite pricey, but it is understandable given you're in a theatre. Good selection of spirits."
• "Even the cheap seats up the back have a good view."

Cons:

• "The toilet stalls in the ladies’ are designed very poorly."
• "The air conditioning was also poor and it was very stuffy inside."
• "There is not a cloak room in the theatre, so you have keep your coat on your knees."
• "Only 2 not enough and no disabled loo."
• "Unfortunately there's not enough ladies toilets, so, as a result it took me the entire interval to queue up for toilet."
• "There are not enough toilets for all the guests so there was an extremely long queue at break time."
• "Everyone jammed up the 2 small toilets during the break."