Lyric Hammersmith Theatre Reviews Summary

Seating

Pros:

• "Lots of legroom and comfortable seats unlike most of the elderly West End theatres."
• "The seating in the grand circle offered a perfect vantage point to enjoy the performance."
• "Our seats were cheap but the view was still clear and unobscured, and the seats were surprisingly comfortable."
• "All seats are comfortable and have decent views."

Cons:

• "Theatre seats are comfortable for about 45 mins."
• "Unfortunately the seats are also old style so not the most comfortable..."
• "Seats were not the most comfortable in the world."
• "The seats are, for today's audiences, cramped and uncomfortable."
• "I wish we sat down stairs where I was seated was extremely uncomfortable and scary."

Staff and Service

Pros:

• "Kind and helpful staff."
• "Nice decent and helpful staff working in the lyric."
• "The security was ever so helpful, kind and patient with everyone."
• "Staff were great!"
• "The staff was polite and helpful."
• "Staff are very welcoming and helpful."
• "The staff were friendly and welcoming, adding to the overall positive experience."

Cons:

• "Rude staff on top of that !! Barely any explanation, no apologies."
• "Deeply impolite staff at reception and my ticket was scanned by a young man who spoke to me as if I was an idiot."
• "Dumb staff.. wife drops daughter and friend who got tickets, told them that my daughter and friend are going to theater alone..she will pick them up after.. They let them in both under 14...then when girls ask questions about seating there told to leave."

Facilities

Pros:

• "Toilets and lifts all in great condition."
• "Lovely theatre - modern bar area and terrace, then original (refurbished) actual theatre."
• "The main theatre still retains this plasterwork as the centrepiece of it's 3 tiered auditorium."
• "Lovely eatery and bar with a roof garden."
• "The theatre was clean and trendy."

Cons:

• "This venue is not suitable for toddler shows."
• "The theatre itself needs air conditioning though, it was super hot in there!"
• "It has a tiny lift that can't handle the amount of people attending with prams because the buggy park is on the second floor!"
• "The place lacks basic accessibility."
• "Unfortunately a mouse did crawl up through the audience and onto the stage during an after show Q&A."

Location and Accessibility

Pros:

• "A business facility just a stone throw from Hammersmith underground station and nestled among very popular tourists attractions."
• "A lovely theatre, easy to get to."
• "The theater is perfectly located in Hammersmith just near Kings Mall."
• "Located a stone's throw from the H&C Underground station makes this an easy place to find."
• "Easy to get to with public transport and just a short walk from the station."
• "The theatre is a few minutes walk from Hammersmith tube station."
• "Nearest stations are the Hammersmith and City's Metropolitan & Circle lines and Hammersmith tube's District and Piccadilly lines."

Cons:

• "It is easy to find just not convenient for drivers (parking)"
• "If only they could let tourists know they are in Hammersmith would save confusion, as we ended up at the wrong Lyric and missed first half."

Performances and Productions

Pros:

• "Screwdriver great show, terrific performance by Eve Cowley, superb direction by Elin Schofield fab production by Kirsten Peters Roebuck."
• "They tend to have a good mix of new productions and older plays."
• "The performance we saw was excellent."
• "The production of Solaris was good, acting was spot on."
• "Seen some amazing plays for both adults and children here."
• "I saw Mike 'Dr Foster' Bartlett's 17th century Restoration-style drama 'Scandaltown' last week... great fun."

Cons:

• "Cancelled family Christmas theatre show that had been booked months and months ago, a month beforehand, for a ‘private event’."
• "Cancelled a show without telling people."
• "For the very first time, the play (Robin Hood/puppetry) disappointed."
• "Cinderella was the worst production I have ever had the misfortune to sit through."

Customer Experience

Pros:

• "When in need of a theatre fix the place that’s remained a centrepiece to the Hammersmith community ever since 1895, is well worth a visit."
• "A great night out."
• "I cannot wait to visit again."
• "The Lyric Theatre in Hammersmith provided me with an unforgettable evening of entertainment."
• "Wonderful!! I’ve been to almost every theatre in London and I can say this was probably the best."
• "Absolutely stunning venue and you will certainly enjoy your time there."
• "The Lyric Theatre is wonderful and very popular within the parents community."

Cons:

• "Outside the Lyric Hammersmith theatre, on a wall that has clearly been used recently as a very public urinal, there is a grimy and graffiti scarred sign that says, 'Welcome to your local theatre.' This did not feel welcoming."
• "Don't be late they don't have a late comers policy and wont let you in!"
• "Unlike other theatres, they also don't have a screen to show the play for people who are late."
• "So now we are out of pocket for 4 tickets to a children’s show."
• "I feel completely ripped off paying to see such garbage."
• "Very annoyed with Lyric after my experience today - gave them a call in the morning to check I can join the Do Re Mi Fa Family Music Session only to find out it's been fully booked for the whole term once I showed up."
• "Poor waiting times over the phone, have called a number of times and have been kept on hold a number of times for over 30 minutes."