Victoria Palace Theatre Reviews Summary

Theatre Ambiance and Design

Pros:

• "Went there to watch Hamilton the ambiance was amazing, very regal."
• "The theatre had been recently refurbished and looked very impressive."
• "Beautiful venue and fantastic acoustics!"
• "The theatre is beautiful and a tad small but that is conducive to audience interaction and appreciation of the play."
• "When sitting in the theater and looking up at the beautiful ceiling you can feel the history of the building."
• "The Victoria Palace was a beautiful theater, with attentive staff, good sound and lights."
• "The theatre is very beautiful and stylish ...beautiful venue."

Cons:

• "The seats are incredibly uncomfortable they are very narrow and close together."
• "It was unnecessarily cold. A/C was blasting, which is not needed in November."
• "Also, those tight fitted seats are size for smaller people of 18th century. time to upgrade maybe???"
• "The seats (Royal Circle) offer so little leg-room that they're arguably not fit for purpose."
• "The distance between rows was so tiny.. if you're over 6 foot tall do not sit here."
• "Seats were comfortable although could be a little better for legroom if you're on the taller side of average."
• "The ceiling is rounded and does restrict the view of the top of the stage."

Staff and Service

Pros:

• "Staff were lovely, from the first queue navigators to the lady in the souvenir shop."
• "The staff were friendly and all in all contributed to the enjoyment of Hamilton."
• "Hats off to all the crew and staff who made our time there safe, organised and fantastic."
• "The staff are really helpful and nice."
• "The staff were also very friendly and helpful."
• "The staff were all so lovely and accommodating and the actors were just incredible."
• "The staff were kind and absolutely wonderful."

Cons:

• "Last thing my little bro took a one pic of the play and the employe after the play took him aside without even telling his garden which is not acceptable."
• "The staff at bar was a bit lacking in friendliness."
• "The husher Jacob and the manager Phillipe Guille where extremely rude and after I requested a formal complaint, they handled a pamphlet instead of providing an actual solution."
• "We purchased souvenirs, t-shirts, mugs, etc. The staff was friendly but a bit of rush to get home as we noticed."
• "Another thing I was a bit bummed about is that they made you leave the theatre right after the show via separate exits that don't connect to the main lobby."
• "Click and collect for pre-ordering drinks needs some fine tuning, if you have to queue to pick up your order, it defeats the object to pre-ordering really."
• "Ridiculous though no playbills are now included at plays and they cost £5."

Accessibility and Convenience

Pros:

• "The conveyance off the theatre being so close to Victoria Station."
• "It's right by the Victoria bus and tube station so very easily accessible if you're traveling."
• "The theatre is opposite Victoria Station with lots of hotels nearby so really easy to get to."
• "Hamilton could not have a better venue. Just meters from Victoria station, and surrounded by shops and restaurants."
• "The theatre is also close to tube station, which is nice after the show."
• "It is a great location with many buses and the train station nearby."
• "2 minute walk from Victoria underground station."

Cons:

• "Can't comment on wheelchair accessibility. There were definitely a few steps so best to check with them if you need that."
• "I am currently on crutches and since this is an old building it does not have a lift and of course I was seated on the very top floor."
• "As with most old theatres it has lots of stairs and I can't remember seeing a lift."
• "Bought tickets to see Hamilton. Got seats AA1-3 in the grand circle. Only wanted two seats but three were left so it wouldn’t allow me to only buy two."
• "The theater is however partnered with a luggage storage service with a discount, the nearest one being the Premiere Inn about 7 minutes of walking away."
• "We did miss a cloakroom to hang our jackets however."
• "If you want to sing the songs and enjoy the music THIS IS NOT THE PLACE, LONDON Entitlement RUINS THIS PLACE."

Performance and Production

Pros:

• "Absolutely amazing - beautifully set out, amazingly choreographed, and with awesome acoustics."
• "The musical Hamilton is a spectacular musical with great music, great dancing, beautiful costumes and a stellar cast."
• "Hamilton. It's as good as they say."
• "Such powerful performances from all involved, however the King stole the show whenever he came on."
• "The energy and passion that flowed from the stage were infectious, capturing the audience's hearts from the very first note."
• "The cast's talent and dedication were palpable, and their performances were nothing short of outstanding."
• "The show was very impressive, informative and followed my understanding of the historical events faithfully."

Cons:

• "But unfortunately for me I feel the guy playing Hamilton was poor found it hard to hear him and felt no passion from him playing the part."
• "Nice performance - the voices weren't all as good as expected... but maybe I've expected too much, listening to Spotify, etc. with all those enhanced sounds... well, I did not feel like walking out, but it also didn't grab me..."
• "Drums wear a little too loud, was a lot louder than voices at times that made it a little harder to hear what was being said/sang."
• "Two complaints: 1. It was unnecessarily cold. A/C was blasting, which is not needed in November. 2. There was some static with a few of the performer’s mics."
• "I hear Hamilton is a great show. Hear is the operative word, because our seats, row P 25 and 26 were directly behind Mr. Bighead and his friend."
• "But i was equally impressed by the amazing venue staff!!"
• "The soundtrack is awesome, I don't think I've stopped listening to it since it was released."