Cinquecento Reviews Summary
Category: Pizza restaurant London
Food Quality
Pros:
- "The pizza was out of this world. The crust was perfectly thin and crispy, and the toppings were fresh and flavorful."
- "Pizzas themselves are light and full of flavour."
- "Really good base, high quality sausage and an exceptionally tasty tomato sauce."
- "The Burrata pizzas were especially loved, and even the Burrata salad."
Cons:
- "The pizza was a bit sloppy and wet, tasty but not the Neapolitan pizza I was expecting."
- "One of the pizzas had artichokes which were not supposed to be there and was cold."
- "Pizza was cooked a bit too fast, making it a bit floppier than preferred."
Customer Service
Pros:
- "The service was attentive and friendly."
- "Staff are super friendly and polite and the interior design should be praised heavily."
- "Natascia managed the organisation for a group event and was extremely professional and attentive."
- "The staff is very friendly and helpful."
Cons:
- "The manager Theo was dismissive and refused to acknowledge their mistake or offer compensation."
- "Staff were rude, unfriendly, and unapologetic about not having the table available for us."
- "Waited over an hour for both of our lasagnes, and when we asked the waiter about the delay, she laughed in our faces."
- "Staff was clearly not trained and could not handle the orders, resulting in a 45-minute wait with no update."
Ambiance and Decor
Pros:
- "The ambiance was warm and inviting."
- "Cool quirky hidden away restaurant with unique decor."
- "The upstairs seating area is absolutely darling."
- "Beautiful interior design and a cozy atmosphere."
Cons:
- "Cramped uncomfortable seating."
- "The main restaurant entrance gets very crowded due to takeaway and delivery orders."
- "Tables were a bit tight and hard to move around."
- "The music was so loud it was almost impossible to have a conversation."
Value for Money
Pros:
- "Very good Neapolitan pizza, prices are really good for quality and London."
- "Great value for the quality of the pizza."
- "The best goat cheese salad I have had for years, reminiscent of Rome in Italy."
Cons:
- "Pizza was average with an expensive price tag."
- "Drinks are way too expensive and same for the desserts."
- "Extra charges for toppings that were not requested and misleading information about the need for extra toppings."
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