Cinquecento Reviews Summary

Category: Pizza restaurant London

Address: 233 Portobello Rd, London, W11 1LT, United Kingdom

Phone: +442039153797

Rating: 4.4
based on 109 reviews.

Food Quality

Pros:

  • "The pizza was out of this world. The crust was perfectly thin and crispy, and the toppings were fresh and flavorful."
  • "Pizzas themselves are light and full of flavour."
  • "Really good base, high quality sausage and an exceptionally tasty tomato sauce."
  • "The Burrata pizzas were especially loved, and even the Burrata salad."

Cons:

  • "The pizza was a bit sloppy and wet, tasty but not the Neapolitan pizza I was expecting."
  • "One of the pizzas had artichokes which were not supposed to be there and was cold."
  • "Pizza was cooked a bit too fast, making it a bit floppier than preferred."

Customer Service

Pros:

  • "The service was attentive and friendly."
  • "Staff are super friendly and polite and the interior design should be praised heavily."
  • "Natascia managed the organisation for a group event and was extremely professional and attentive."
  • "The staff is very friendly and helpful."

Cons:

  • "The manager Theo was dismissive and refused to acknowledge their mistake or offer compensation."
  • "Staff were rude, unfriendly, and unapologetic about not having the table available for us."
  • "Waited over an hour for both of our lasagnes, and when we asked the waiter about the delay, she laughed in our faces."
  • "Staff was clearly not trained and could not handle the orders, resulting in a 45-minute wait with no update."

Ambiance and Decor

Pros:

  • "The ambiance was warm and inviting."
  • "Cool quirky hidden away restaurant with unique decor."
  • "The upstairs seating area is absolutely darling."
  • "Beautiful interior design and a cozy atmosphere."

Cons:

  • "Cramped uncomfortable seating."
  • "The main restaurant entrance gets very crowded due to takeaway and delivery orders."
  • "Tables were a bit tight and hard to move around."
  • "The music was so loud it was almost impossible to have a conversation."

Value for Money

Pros:

  • "Very good Neapolitan pizza, prices are really good for quality and London."
  • "Great value for the quality of the pizza."
  • "The best goat cheese salad I have had for years, reminiscent of Rome in Italy."

Cons:

  • "Pizza was average with an expensive price tag."
  • "Drinks are way too expensive and same for the desserts."
  • "Extra charges for toppings that were not requested and misleading information about the need for extra toppings."

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