"Service was fantastic, food was great and delivered very quickly."
"The staff were very friendly and helpful."
"Very friendly and helpful staff."
"Staff very knowledgeable of the history of Swan hotel with a warm and welcoming atmosphere."
"The staff at the Swan Hotel are friendly and welcoming, and they go out of their way to make sure that guests have a pleasant stay."
"The Staff are Exemplary and the Food is Exquisite."
Cons:
"Not happy, poor workers were rushed off their feet due to company putting profit above staff welfare."
"Just the staff need a little work on being friendly happy and welcoming."
"NEITHER member of staff acknowledged us."
"When we came to pay the bill, we were told that we wouldn’t be charged for the returned meal, no apology from anyone and no offer of a free drink or reduction in the bill, very disappointed."
"The lady that served us at the till was miserable and rude."
"We received the worst service - of almost my whole life - from a bearded gentleman who seemed to have a supervisory role Front of House."
"The person on reception wasn't particularly interested in chatting or having a laugh."
Rooms and Comfort
Pros:
"Comfortable rooms."
"Had superb rooms - so clean, tidy and spacious."
"Room was large, huge wardrobe, comfortable bed and clean bathroom."
"The rooms are comfortable but not modern which I liked."
"Every single one was so clean and comfortable."
"Rooms were clean with friendly, helpful staff."
"The rooms are large, and well maintained."
Cons:
"Room was nice, but was extremely warm."
"Room had a few less defects than the last room I stayed in here."
"Rooms are so run down and we had the misfortune of our bed sheet coming off our bed to expose what can only be described as mattresses that was so soiled."
"The room looks rather run down and very dim lights."
"Old sash window wouldn't stay open so had to wedge it open."
"Room not so good, very cold room even when radiator on."
"They do not change the sheets until your check out. They do not hoover the floors."
Food and Dining
Pros:
"I definitely would recommend this for eating and drinking at."
"Service was fantastic, food was great and delivered very quickly."
"Menus and pricing is fair and can't complain."
"Food was tasty and well presented - menu on offer has a large range of prices that cater to all needs."
"The food was delicious and beautifully plated."
"Food was lovely & hot good size portion & good selection of vegan food."
"The food came out and was flawless. One of the best burgers I have had in a long time."
Cons:
"Poor food and bar service. Portion sizes very small."
"The chicken on the new yorker was dry and tough, the gammon wasn't any better, both ended up leaving half a plate each."
"The food was a very big let down. Waited 1 Hour and 15 Minutes for food to come out for some of the meat and vegetables to be cold and the gravy very salty."
"Seriously save your money, go to spoons."
"The food is equal to or lower than spoons yet the price is extortionate."
"Meal out with family disappointed with mixed grill only 3 meats no mushroom 1.onion ring the hunters chicken was dry and bacon was way over done what sauce was on it very spicy won't be going there again over priced for what you get."
"The fish wasn't seasoned and tasted bland. The salmon was overcooked."
Value and Pricing
Pros:
"Got a deal to stay for 2 nights Inc breakfast in a standard double room for £99."
"Good value - especially the daily deal things."
"Very reasonable prices and good quality food."
"Really great value for money."
"Best BBQ beef burger in town ! Lovely shiny bbq sauce and served with burnt end bits on top of burger - bang on."
"Food great, beer great and at a sensible price."
"This was cheaper and cleaner."
Cons:
"And we were charged full price!"
"Not good value for money if I'm honest. Stayed better places for cheaper."
"Total for 2 people came to £58 (2 mains, 2 puddings, 2 drinks) which is probably double what I would have paid considering the size/quality."
"The cost was definitely not worth it for what you get."
"The prices reflect the south, I'd much rather stay in a holiday inn and drive when the prices are matched."
"When it arrived the meat was lovely but everything else was not. Cold veg, congealed mash, Yorkshire pudding like a cream cracker and roast potatoes that had obviously been cooked hours ago and kept warm, just awful."
"Have been here four times, always the same so won’t go back even though we live in Alton. Staff lounging about chatting."
Facilities and Amenities
Pros:
"The pub was clean and all signed for sanitizing ect."
"Recently modernised and rooms have USB sockets in the mains sockets which are really handy."
"Very dog friendly too. Our dog was given a bowl of fresh water and a bonio biscuit."
"Large, spacious and airy, bar/restaurant."
"Bright and traditional decor, complete with comfortable seating, makes this an ideal venue for that special occasion...or just afternoon tea."
"Clean toilets. Disabled friendly."
"The newly refurbished hotel was beautiful and spacious."
Cons:
"The historic sash windows are cracked and the paint bare, the outside walls are discoloured and ravaged by damp and unsympathetic cement repairs, plants grow in the guttering and all the downpipes leak."
"NO bowls. NO side plates by toaster."
"Booked a family room, upon arrival we had 2 young kids had to go up and down lots of steps and through multiple doors."
"Is it safe to have a double wall socket with 1 gang occupied at the pillow end of the bed."
"All the time I was worried someone will break in."
"The toilets looked like a war zone at 5.00pm in the afternoon."
"The one let down is the absence of a fridge in the room."
Customer Experience
Pros:
"Absolutely fantastic hotel and customer service was brilliant."
"Great family meal to celebrate a birthday."
"Having time to sit near the bar to while away the afternoon was pleasant."
"The chef Sam brought out our desserts, he was a lovely and polite lad 😊"
"Rooms are great, comfy beds, great pillows, warm and plenty of toiletries, paper, shower gel etc."
"The location is great - centre of Alton."
"Welcoming pub. Looks like there's quite a bit of interesting history behind it."
Cons:
"Can’t say the overall experience leaves me wanting to return which is a shame as I live locally."
"Unfortunately our trip to The Swan was very disappointing."
"We were in room #9 which with it being at the end of the corridor the WiFi was intermittent."
"And we were charged full price!"
"We have been to the swan many times but it's gone downhill. We won't be going returning."
"Poor customer service. Disappointing."
"The Manager is a rude arrogant man who should be sacked."