Chancellors - Finchley Estate Agents Reviews Summary

Professionalism

Pros:

• "Anscombe and Ringland were amazing in dealing with this sale. Very professional, efficient and kept us informed right the way through."
• "Monty has been extremely helpful and professional."
• "Robert Schaverien has gone over and above the call of duty both in helping sell our family home and in finding us somewhere equally charming and full of potential."
• "All the work they do is efficient and high quality."
• "Our agent, Faisal and Kash from their Finchley branch, were simply excellent."
• "I was very pleased with his professionalism and the service I received from him."
• "A very professional and friendly service provided by Faisal and Kashif at Anscombe & Ringland, Finchley Branch."

Cons:

• "Incompetent, rude and extremely unprofessional."
• "The agent was pretty inept - knew nothing about the building."
• "ABSOLUTELY TERRIBLE SERVICE!!! I made several calls regarding the flat I intended to rent, and each time I was promised a callback. However, I never received a single call back despite reminding them daily for a week."
• "Poor customer service."
• "They wast my time, they took my details to arrange a viewing... and they said properties is gone."
• "Very bad service. Non genuine advise. I don’t know how they do business and how can they ever get a repeated customer. Very rude staff."
• "They don't respond to any queries on time but expect us to be fast if they want something."

Responsiveness

Pros:

• "Aishah Khan has been an amazing guide throughout! Very prompt with replies, moves fast, found answers to all my questions."
• "Shari is very likeable and willing to take calls after her office had closed for the day."
• "Sirus... was so responsive, polite and kind."
• "Kashif Hussain... always responds promptly."
• "Kept us updated with the progress."
• "Expert service from Kashif and the Finchley Lettings team in finding us a new home, we were kept fully up to date throughout the entire process."
• "Wais Dawlazie... kept us updated with the progress."

Cons:

• "Jack then replies saying they will insist on access, and use the key while I am out if necessary."
• "Pretty painful to be honest. Showed us a flat which we quite liked but the agent was pretty inept."
• "After six months of paying punctually the rent... don’t have two set of keys."
• "Chancellors answer saying e mail us we’ll do something. Honestly I’m sick of writing emails is worthless."
• "Property manager feel sorry but don’t solve the issue."
• "It gets worse once we start interacting with the back office team."
• "They deducted my deposit for check out cost without my consent and they do not take the new legislation into consideration to not charge the tenants for unnecessary costs."

Helpfulness

Pros:

• "He was also good at arranging viewings, sending information etc."
• "My parents have never had any luck with estate agents until we met Monty."
• "Mr Sirus... so friendly and patient."
• "The whole team from lettings negotiator to letting manager were amazing."
• "His attention to detail and knowledge of the area helped us to secure a lovely place."
• "Thank you to the staff at Anscombe & Ringland but especially Monty for being patient answering all the questions I had."
• "Lloyd from Finchley Central branch was extremely helpful."