Cookson Cycles Reviews Summary

Customer Service

Pros:

• "The attitude of the staff is excellent they are very well informed."
• "Everyone was helpful and friendly. They all knew their stuff and were very helpful in finding the right size and bike for us."
• "Fantastic staff, Great bike and an all round Great experience."
• "The team at Cookson are really knowledgeable, Helpful, Professional and Friendly."
• "Staff are really friendly and love to have a chat and give advise on all things bike."
• "The staff were also friendly and professional. Looking at the bikes they sell and the customers who go in there, I'm clearly at the lower end of the knowledge/spending bracket, but not once did they treat me that way - no-one talked down to me or tried to upsell me anything."
• "The staff are brilliant. They guided me through everything I needed to know and the process was a dream."

Cons:

• "First of all, the day before lockdown I went in for an off the shelf item and was met by quite a rude gentleman at the workshop who ranted at me that they are not open, he doesn't know why the door is unlocked, he doesn't know why I'm here and he doesn't know why other customers are being served at the till."
• "Extremely overpriced too. Won't be going there again."
• "I like local independent retailers but this shop makes you understand why they are dying out. Shame."

Product Availability and Quality

Pros:

• "Perfect fit – you were right about the 60cm Shaun, it’s spot on."
• "The range of cycles and accessories they sell is wide and is backed up with great product knowledge."
• "Finding a bike in stock was difficult but Cookson cycles came through with a stance 1 in stock."
• "The bike I purchased has been well set up, with crisp clean gear changes, and the brakes are perfect."
• "The bike is absolutely brilliant. Set up in full on arrival. It's worlds apart from anything I've ridden in the past."
• "The bike rides better than when it was new."
• "Got my new wheels from Cookson Cycles a few weeks later and not only was it made ready to go but the suspension / sag was set up for my body weight."

Cons:

• "No aspect of this bike ever really worked quite right and after many months faffing around and making do, I left it within the capable hands of Fitz."
• "Today is the second time I went to this shop to buy a bike for my daughter. The first time she needed a race bike and we were told that we had come at the wrong time!"
• "I'm gutted they didn't have quite the right bike in for me."

Delivery and Aftercare

Pros:

• "Two days later it’s at my door boxed and wrapped so securely it was beyond belief."
• "A replacement was sent out the very same day by Royal Mail 1st Class Post along with a gift for compensation."
• "Ordering was simple and delivery was quick with tracking information supplied."
• "After care is great too with a free service 2 months after purchase to check the bike is still working correctly."
• "The whole process from ordering the bike with Cooksons to collecting was simple, efficient, friendly and with the minimum of fuss."
• "The bike was ready to pick up by the end of the day."
• "Cookson arranged delivery and collection straight away."

Cons:

• "After contacting the sales team regarding poor delivery of a bearing by DHL..."
• "The bike will not arrive on time now. Cookson cycles saved them, managed to get a bike built quicker than the usual time frame to help us out."

Communication

Pros:

• "Communication was great too - at no point was I sat wondering what was going on."
• "Shaun & Rick kept me informed constantly about the delivery dates."
• "Rick was constantly keeping me updated regarding my order via email and would always respond efficiently to my endless questions."
• "Great communication from start to finish."
• "The emails were responded to quickly, clearly, politely and accurately."
• "The staff respond to emails almost immediately and are happy to chat through any questions that you might have."
• "What lovely people to do business with. From the first phone call to the delivery, the staff were pleasant and helpful and kept me posted about the order status."

Cons:

• "The bike will not arrive on time now. Cookson cycles saved them, managed to get a bike built quicker than the usual time frame to help us out."