Bristol Street Motors Ford Stafford Reviews Summary

Customer Service

Pros:

• "Bristol Street Motors gave fantastic customer service. My sales person, Chelsey, was excellent from start to finish."
• "Even after the purchase Adam stayed in contact to check everything was going well with the car and if I had any issues, would highly recommend this place!"
• "The efficient, professional & welcoming customer service team were outstanding."
• "Great service from start to finish. All the staff were helpful and friendly."
• "The staff at Bristol Street motors at Stafford made buying our new car a joy. From reception to manager everyone provided excellent customer service."
• "Fantastic service from all the staff at the Transit service centre in Stafford."
• "From the moment I was greeted by Kelly Blunden to the moment I collected my car it was an extremely refreshing experience."

Cons:

• "Stay away from this branch they will be your best friend until your buy the car off them and your first few weeks are over after that period they are not interested if you have any problems with your car."
• "Not very professional. Didn't resolve an issue with vehicle. Broke vehicle whilst servicing."
• "Called to request a part. Said they would call me when it came in. Never called me and never called me back when I called to check. Poor service - will go elsewhere."
• "Absolutely appalling service. The reception staff obviously have no basic manners or concept of customer service - rude beyond belief."
• "An awful car dealership to deal with. Having repeatedly lied that work was completed on a car I was purchasing from them, they eventually complete the work to an appalling standard."
• "Absolutely abysmal service for the most basic 30 minute repair. Go elsewhere, even if it’s a longer drive."
• "shocking service, no communication from them you have to constantly ring them."

Vehicle Quality

Pros:

• "Car is excellent (apart from the usual Ford problem of rubber door seals coming away which is annoying but was expected)."
• "The car is amazing, we're really pleased with it."
• "Fixed a problem with my Mach E under warranty. First class professional service from start to finish- vehicle was returned cleaned thoroughly inside and out."
• "I am really pleased with the low mileage mondeo x sport I bought from bristol st stafford."
• "I absolutely love my Citroen C3 Picasso. I was amazed that the car could be delivered to me at home. It was beautifully presented."
• "Purchased a Ford KA Metal from Dane today for my daughter and we are very chuffed with the service we received."
• "I recently brought a car from the lovely staff at Bristol Street Motors in Stafford."

Cons:

• "Buyer beware, bought a 2yr old Kuga 16000mls, 1yr on I'm having to change front & rear discs & pads also found a bulge on a tyre."
• "Never been so messed around in all my life would never buy a car from these again brought a focus had the car a week when I got the car they was paint all over it also had some paint work done that was terrible."
• "Absolutely shocking! Left scratches on my new car and washed my car with fairy washing up liquid."
• "Didn't sort out all of my problems with my Ford Kuga and not sure I will ever hear back - couldn't update my sat nav system for instance, didn't resolve issues with engine being unresponsive or explain why it doesn't heat up quickly enough?"
• "Wrecked my car after they botched a cambelt change, thoroughly washed their hands of it and even found it funny when we arrived to tow it off their forecourt."
• "Some faults regarding lights misting up and door seals coming off. Poor customer service and attitude both times when ringing up to report concerns."
• "Local tyre place said they're the original tyres from 2018 and shouldn't have passed the MOT due to the side walls severely cracked...but it passed Bristol Streets MOT without any advisory."

Sales Experience

Pros:

• "I viewed a number of cars on line went to see them and I was looked after by Charlie and Chris listened to what I wanted and I now have a used kuga very happy thank you guys."
• "I would recommend Bristol Street Motors Ford, Stafford, to friends and family because this was a 'proper' dealership."
• "Our Sales advisor George Turner and the manager Phil Robinson were both very professional, polite and helpful."
• "I would thoroughly recommend this garage, thanks to Damian for a good product and great experience."
• "Best car buying experience ever Doubt I’ll go anywhere else now Well done."
• "Couldn’t fault the people at Bristol street motors Stafford everyone was so lovely and helpful, and made buying a car so stress free would deffo highly recommend."
• "Great service at Bristol Street Stafford. Went in to buy a used car for my daughter. Got a very professional sales adviser and had a very smooth sales experience."

Cons:

• "Absolutely ridiculous!!!. Wanted to view a grand tourneo. Didn't have one. Fair enough. Where can I look at one? Nowhere. Nowhere has them. I would have to buy one to look at it. Crazy."
• "The sales team seem to employ tactics to win over young buyers by using quotes such as 'the only one in the country'."
• "We haven't had a great experience here when trying to order a new KUGA. We ended up cancelling the order and going elsewhere."
• "Adam foster was our sales guy and he talks a good game but he doesn’t really back it up afterwards so stay away if you don’t want after sales headache no difference either if you have warranty cover or not."
• "Bought a 2nd hand motor off them Feb, the whole sales process was a farce to be honest, not smooth like buying a car should be."
• "I won't be buying another car off this business and I couldn't recommend buying a car from them or even a Ford."
• "If you’re going to do one thing today, please do not use Bristol Street Motors Ford in Stafford."

After Sales Support

Pros:

• "I had a small problem with my car which was sorted out ASAP."
• "The after care service is very good too."
• "Had Inoperative Horn Repaired at Bristol Street Ford Stafford. The service was Excellent and repair carried out and fixed first time."
• "The service was great free health check sent to me on video via email and free car wash my first experience will force me to stay with main dealer for services and mot which I have never done before very pleased."
• "Can't praise enough Kelly on reception, her attitude, and actions, were positive from the start and resolved the problem for me."
• "Thanks for the superb service with special thanks to Damion who explained every step of buying our car and sorted out all the paperwork for us."
• "A big thank you to Tom the technician who fixed my new van this time which had a number of issues, top bloke."

Cons:

• "So today I was told that Bristol Street Motors cannot change my tyres because they cannot risk damaging my wheels."
• "Haven't got a good word to say about ANY of the sales staff or managers."
• "Had my car for 3 days. Told us that the issue wasn't under warranty when it was then agreed to do it on the 2nd day told us that the problem wasn't what they told us and needed to keep it for a 3rd day."
• "Absolute con. Encouraged me to spend £800 on parts that would not have fixed the problems."
• "Will never use again. No under carriage shield."
• "I had ongoing issues with a car I had bought from them. At the end of 12 months....the issues were ongoing even though the car went back for fixing. It never seemed to be right. I wanted to change the car. They were supportive and helpful."
• "Do not rely on this garage to service your vehicle, I wouldn’t trust them to change a light bulb."