Morgan Randall Shoreditch Estate Agents Reviews Summary

Agent Responsiveness and Helpfulness

Pros:

• "She is always responsive, passionate and patient about her job."
• "Julia helped me so much finding the perfect house for us: we talked, arranged the viewing and got the house all in just one day!"
• "She really gets your needs and puts an extra effort on all of the details."
• "Paige Lawrence was really helpful during the process and she has not only put in a lot effort but also been honest and straightforward."
• "She video called and and guided me all the way to the flat on the phone."
• "She has been really helpful, professional and polite."
• "She listened to my requirements and tried to find the best location and flat for me."

Cons:

• "I don't really see what the £400 service charge goes to."
• "It would have been nice - as a gesture of goodwill and given my situation - if they had been willing to reimburse a small % of what was quite a substantial amount."
• "Upon my arrival I was shocked to see that all other items promised like the toaster, vacuum cleaner, clothes drying rack had been removed from the property."
• "The company has a weird policy since they require a fee in order to place an offer."
• "EDIT: As soon as Morgan Randall got its five star review and I signed the papers, they all but forgot they were managing my flat."
• "But the delayed replies for serious issues were extremely upsetting."
• "After moving in, hot water tested fine but only for 30 seconds. Spent my first week with not hot showers."

Professionalism and Efficiency

Pros:

• "I was really impressed by the speed and quality of service at Morgan Randall."
• "Holly from Morgan Randall is one of those agents. personable, professional and knowledgeable about her local area."
• "I was extremely impressed with this company. Not just with the service standards but the genuine desire for the consultant to find the best result for me & my friend."
• "Having dealt with a large number of estate agents in London, Morgan Randall was one of the most professional I had encountered."
• "She really had a thorough knowledge about the properties and was extremely professional throughout."
• "What a wonderful experience dealing with Julia Wieczorek. She was incredibly professional and relentless in finding me the perfect property."
• "She was very proactive in all her follow ups."

Cons:

• "Extremely disappointed with their services, specially Canna, the agent."
• "I would strongly advise to stay away from their services, however if you are still planning to go ahead with them I would inspect every inch of the property carefully."
• "I told the agent that in that case I would not like to go ahead with the apartment to which the agent very rudely pointed that I had not mentioned the TV in the offer."
• "I would give a 2.5 rating. In regards to finding a place they made every effort possible however, once papers were signed, contact was nonexistent."
• "The property came with promised it didn’t keep, and I broke my lease after 4 months due to the inaction and truly terrible living situation."
• "This is the second time I've used a letting agent while living in London, Unfortunately, this one was a disappointment."
• "Don't trust a word they say."

Customer Satisfaction and Recommendation

Pros:

• "I would definitely recommend Morgan Randall and especially Holly Short to friends and colleagues."
• "I would recommend her and Morgan Randall to anyone without any hesitation."
• "If you are looking to rent, sell or buy. Contact Morgan Randall and speak to Julia!"
• "I am really happy to be able to sign with him. Morgan Randal has a great range of properties on their books."
• "I would say the viewing with Kevin was one of the best viewing experience I have had."
• "I would definitely recommend her and this agency to one who is in search of a letting property in London."
• "I would definitely recommend Morgan Randall."

Cons:

• "All the agencies I dealt with while in London where mediocre and didn't listen to me at all."
• "I would honestly recommend Theo Hector and Morgan Randall Agency."
• "I would extremely recommend this service for anyone who doesn't like to waste time for moving."
• "I would strongly recommend using Morgan Randall to anyone!"
• "Definitely recommending Morgan Randall."
• "I would like to advice all my friends and colleagues to take their services."
• "I would recommend them and their services to any landlord."