The Hathersage Centre Reviews Summary

Staff Professionalism

Pros:

• "The front-desk staff, doctors, and nurses were so kind. They answered all my questions calmly."
• "The nurse on duty helped me control my breathing and they joked with me throughout the process."
• "All the doctors and nurses make u feel comfortable, you can see that they really enjoy their job."
• "Nurses are great! All of them are really helpful, will always give you an advice that you're asking for, very polite, chatty, positive and smiling. Makes you feel comfortable and the long wait before to get seen just fades away."
• "I had a lovely lady nurse do my procedure this afternoon."
• "All of the staff were lovely and supportive."
• "Everyone was friendly and professional, the procedure was carefully explained to me."

Cons:

• "This is the worst place to get medical treatment. Receptionists are rude and the system is absolutely disgusting."
• "Given 2 stars just because the nurses and doctors are great very friendly and professional but unfortunately you have to first meet rude unfriendly reception staff, worse i ever come across."
• "I have never ever came cross Dr so rude like him in my life Unprofessional, unhelpful and never listen to ur concerns."
• "However, the doctor who did the phone consultation was very rude."
• "Throughout the procedure he made jokes about how the pain wasn't as bad as giving birth... I have never felt so demeaned and invisible in my life."
• "Hard to get anyone that will answer the phone and when eventually u get through to someone, they are very rude."
• "On arrival received hostility and attitude from one receptionist."

Appointment System

Pros:

• "I was seen within 45 minutes of the centre opening and received a full sexual health screening."
• "Was seen to very quickly the same day and had a chat with one of the doctors who gave me in depth advice."
• "Once you do get a slot and they call you, everything goes smoothly and you usually get a face-to-face appointment booked for you."
• "For 10 years I visited this clinic 3 times, same times there were a lot of people and I had to wait, but much to my surprise during COVID pandemic I got in easily, just did my online booking and did everything I needed, friendly staff, thanks for help."
• "Really great service, I booked on the Friday for a Monday. no issue and when I got there 15 mins early I was seen too within a min."
• "I got an appointment on the second day of trying but was on the website before 8.30, it is doable but you've got to be quick."
• "Tried booking by phone and was told there was a 3 week waiting period. Booked online for appointment the next day."

Cons:

• "Nightmare. Poor service. I can never get through via the telephone."
• "Worst service ever. I've been trying to book an appointment online and there are never any green slots."
• "It's just impossible for anything PrEP related. I'm trying it for several weeks now, at 8:30 sharp and again at 12 but every time it just says no appointments available."
• "Really poor service very unprofessional the waiting time was 4 hours."
• "They say '1st come 1st serve' which is absolutely not true, I was first in queue and was seen last."
• "So getting appointment can be really difficult."
• "The reception desk never answer the phone."

Facility Accessibility

Pros:

• "It's an walking clinic. Just tell the reception staff what u need and they'll direct u to the right place!"
• "Fantastic service. You can walk in daily and get checked for every STI imaginable."
• "I walked away with all appropriate tests done and the referral for a clinic I needed."

Cons:

• "The current system does not accommodate people who cannot get time off work easily."
• "Clinic is a joke. I have been ringing (between 9 and 5) for the last week and no-one has answered the phone yet."
• "UPDATE: this is now terrible due to COVID. They never answer the phone, obviously can't drop in, I can't get in touch at all."
• "Impossible to get through on phone line; no information on website about walk-in clinic opening times."
• "A complete waste of not only my time but a precious appointment slot."
• "Phone is never answered and the place is underfunded and understaffed."
• "The worst organisation, impossible to book appt 3-4 weeks of being online at 8.20 ready."