Nando's Wandsworth Reviews Summary

Service

Pros:

• "After approaching a member of staff they quickly recognised the mistake and fixed it and also threw in a free dessert for our troubles."
• "I would like to say a special thank you to this branch for accommodating my father who is disabled and a large family group for a very special family event."
• "The wonderful Olla came to the rescue and made sure our food was next out of the kitchen."
• "Staff here are always very helpful and never left waiting too long for food."
• "The staff was so nice and friendly that they made you feel welcome at the restaurant!! Excellent service."
• "Very good customer service from Coco she attended to our table and made us all feel welcome and well looked after."
• "The best nandos i've been too. The customer service was amazing, especially from the servers Leilah and Michael."

Cons:

• "They prepared the wrong order twice!"
• "Staff running around not knowing what to do and offering no solution to the problem."
• "Service was appalling. Talking amongst themselves, leaning on the counter, blowing kisses everywhere."
• "Poor service, rude staff, waited 40mins for the food to come."
• "Worst experience from the southside shopping centre Nandos. Order for home delivery. I called to make sure they received the order as in the past we always struggled."
• "Mate, business can’t grow with management with no sensibility to assume responsibility and make the guest happy."
• "Very poor service, manager seems like he’s on his own planet and they’re literally acting like it’s not a big deal."

Food Quality

Pros:

• "Good kid's menu at a decent price."
• "Typical Nando's food eg good wholesome chicken with what you'd expect from the franchise."
• "As usual, Nandos food was great."
• "Well cooked chicken with much flavour."
• "Food was tasty and I enjoyed the smoothie that I ordered."
• "Food amazing like always, service is very quick and friendly."
• "The thighs were succulent and full of flavour, the Spiced Grains & Butternut bursting with goodness & the Tenderstem Broccoli with Garlic, simply perfection."

Cons:

• "Food so cold that I nearly choked on the chicken."
• "Dry chicken, a wrap that was missing the cheese."
• "When the food arrived, it was cold and was really disappointed."
• "The wings tasted like they had been left out for days and reheated over and over."
• "Chips popped onto plate and arrived with the chicken cold."
• "The corn on the cob literally tasted like it was grilled over a cigarette ash tray."
• "The whole chicken that was extremely disappointing it was very dry and looked like they forgot to put the marinade on it."

Customer Experience

Pros:

• "Staff very friendly."
• "Reasonable prices and attentive staff."
• "Plenty of courteous, efficient staff and clean toilets."
• "They were very apologetic & professional, they made her a new plate."
• "Staff very nice and polite. Greeted and served with smile."
• "Great people very friendly and accommodating."
• "The staff are friendly and helpful."

Cons:

• "We waited an hour for food after ordering and it took ages to order in the first place. QR code didn’t work."
• "During our order process the team member wasn't paying much attention at all."
• "Furthermore the staff looked clueless and lacked customer service as not once did a member of staff ask how our day was going."
• "Such a disappointing experience."
• "The service was TERRIBLE."
• "She is not fit to manage this place. Horrible and nasty experience."
• "Overall the whole experience was just dreadful, and the way the manager dealt with situation was unprofessional."

Facility and Accessibility

Pros:

• "Went to this branch yesterday for a family meal with my elderly parents and they were very accommodating and willing to reserve a place for us as my dad is disabled."
• "Ambiance was nice."
• "It's a great place to meet friends & family."
• "Great friendly service, pleasant atmosphere & as hoped delicious, wholesome food for the soul."
• "The interior style is typical of other Nando's."
• "Quick service and excellent food as always, great seating and staff were very nice."
• "We were offered a large table upstairs which was perfect!"

Cons:

• "For some reason this branch of Nando's has absolutely no internet signal inside the restaurant."
• "It is also typically more expensive than other places but you have limited choices at this mall."
• "Very dirty toilets and seating."
• "The restuarant could do with a real deep clean."
• "My chicken was dry and my companion’s burger bun was as hard as a rock."
• "There is a general grimyness to this seemingly very popular place."
• "The restaurant is clean but cleanliness can be further improved."