WYM Legal Reviews Summary

Customer Service

Pros:

• "We were looked after by Debbie. She kept us informed throughout the process."
• "Really appreciated. The online case timeline status tool is well designed."
• "Just completed on my house sale this morning and Luckvinder was amazing start to finish."
• "The support and guidance throughout the phases really assured me that my case was in good hands."
• "Totally happy and satisfied with WYM Legal. Wonu and Gresa made the whole process very easy for me."
• "Very good and efficient service all the way. Was kept informed by Stephanie for every step."
• "Stephanie Buckley provided exceptional help and support as she dealt with my daughter-in-laws complex remortgage and help to buy loan."
• "We were kept regularly updated with App Notifications, emails, text messages and phone calls."

Cons:

• "No contact for over three weeks. They don't reply to me, my estate agent or my buyer's solicitor."
• "Took days to answer emails, some of which never did get an answer. Hardly ever answer the phone."
• "I'm not one to write bad reviews but I feel compelled on this occasion. WYM Legal were representing the buyers side for my property sale and were abysmal."
• "I sought out for a competent and reasonably priced solicitor, but was unfortunately met with a poorly organised team."
• "My initial dealings were unsatisfactory due to delayed responses and because my case being passed over more than once."
• "Still waiting 27.11.23 no response, unable to get hold of ANYONE on the phone, all 8 lines unable to leave a message because the messages are full."
• "This company is an absolute nightmare to work with. No communication whatsoever, they never give any updates."
• "They will delay your process massively. This company has no ethics or standard or respect for their customers."

Efficiency and Timeliness

Pros:

• "The process was very swift."
• "We just finished the repayment of the HTB Equity loan, and it was over so quickly which is a welcome change from my past experiences with solicitors."
• "Did my purchase/sale through wym legal margaret completed my purchase very quickly and efficiently."
• "I am blown away at how quickly it has been all done, anytime i ring them im straight through to them with no delay."
• "WYM Legal have let us down time and time again. Their current approach to our urgent enquiries and that of our vendors solicitors and their agent, is to simply ignore our emails and phone calls."
• "I’ve completed a transfer of equity and simultaneously repaid my help to buy loan so not the easiest of transactions but WYM have been great!!"
• "The process only took around 3 months and the team sorted out any issues that arose. Thank you for making this process as seamless as possible. 5⭐️ 👍"
• "We have been dealing with this company for a conveyance of a flat. Communication has been poor from the beginning. Few mistakes were made during the process and no one in the company bothered to check them."

Cons:

• "8 weeks into the process we've made no progress at all."
• "We have been ready to go and working towards our complete date and 4 weeks ago, WYM confirmed they had only submitted their searches!"
• "Took nearly a year to get my sale to complete."
• "They dragged out an auction sale process that should have been swift and straightforward."
• "Took over 6 months to complete despite no chain for buyer or seller and all information being provided promptly."
• "They delayed completion by months by not doing the bare minimum expected by them."
• "The purchase took around 6 months. No idea why."
• "2.5 YEARS to receive land registry document from WYM. Yep 2.5 years!"

Communication

Pros:

• "We are so grateful for the team at WYM Legal for their continuous support throughout the whole process for purchasing the property."
• "Couldn’t recommend her enough and will be using this service again on my next house purchase."
• "I would like to specifically highlight Stephanie Buckley's outstanding service during my remortgage case."
• "Yousaf Shah provided me with an outstanding service and went above and beyond to ensure that all was smooth."
• "Our solicitor was always available by phone or email and would always call back if they missed our call."
• "We were kept regularly updated with App Notifications, emails, text messages and phone calls. Loved the Headline updates!"
• "Kept me updated every step of the way. Georgette and Janan were excellent."
• "We worked with Rob McKellar in the sale of our property and found the service to be top notch."

Cons:

• "No contact for over three weeks. They don't reply to me, my estate agent or my buyer's solicitor. Emails bounce back."
• "Took days to answer emails, some of which never did get an answer. Hardly ever answer the phone."
• "No communication, no urgency, no replies, nothing, just silence."
• "The amount of chasing that had to be done at every step was infuriating."
• "Took over 6 months to complete despite no chain for buyer or seller and all information being provided promptly."
• "They will delay your process massively. This company has no ethics or standard or respect for their customers."
• "They go missing for weeks on end, they do not respond to emails, no one answers telephone calls and their voicemail is full."
• "You can only speak to a receptionist that doesn't even work for the company, they work for a call centre based abroad from what I could understand."

Professionalism

Pros:

• "The support and guidance throughout the phases really assured me that my case was in good hands."
• "I would highly recommend to anyone."
• "I would absolutely, with no reservations, recommend WYM based on my dealings with them in relation to buying a house in London."
• "However, once my case reached Carol Meader, she was absolutely amazing."
• "She took on my case with only a few weeks left before the mortgage expiry, explained in detail what was needed and took care of everything."
• "The sale of my flat ended up way more complex than envisaged, and Naa went way beyond my expectations to bring it to a successful conclusion."
• "She communicated really clearly and kept me well updated, so that I was confident that she was representing my interests and I knew what was going on."
• "We have been dealing with this company for a conveyance of a flat. Communication has been poor from the beginning. Few mistakes were made during the process and no one in the company bothered to check them."

Cons:

• "They dragged out an auction sale process that should have been swift and straightforward."
• "I simply cannot believe anyone that is selling or buying a property would even consider using WYM."
• "We have entered into our nine month and still waiting for answers."
• "They don't reply to emails and take no accountability for the hold ups they cause."
• "Myron was very quick after we got our quote to call us, and explained everything about the process."
• "Everything has taken far longer than it should- the communication has been sparse and they rarely pick up the phone when you call or respond to emails."
• "A very professional and friendly service with superb attention to detail and importantly regularly communicating at all stages of the process by both Zainab Abbas and Shelley Tristram."
• "Kept me updated every step of the way. Georgette and Janan were excellent. They made it their personal mission to make my purchase smooth and easy."