AVRillo Conveyancing Reviews Summary

Communication

Pros:

• "Nazia, Jayden and his team had amazing communication and got the sale and purchase through smoothly and quickly!"
• "The whole process was very smooth and they kept us well-informed throughout."
• "Throughout the whole process communication has been fantastic, precise and fast."
• "It has been easy to contact Jayden throughout whether that be email or phone call as he is quick to respond."
• "A very quick and efficient company and what is great is that all the staff dealing with me were very clear, pleasant and knew what they were doing."
• "All of our questions were answered quickly and the team were knowledgeable throughout."
• "They always respond and have extremely high success rates!"

Cons:

• "Poor / no communication from start to finish with myself doing the majority of chasing to exchange and completion on my property."
• "Take between 48 to 96 hours to reply to emails and charged over £2k more than quoted just under £6k for our house move."
• "Solicitor blunt and rude on email, when she eventually did reply."
• "David was only replying to my emails very late at night which meant I was always waiting all day to get information or updates."
• "Every time you have a question - you either need to book a call (appointment available next day or later at times) or you have wait for 48 hours SLA for the response to email."
• "We had the opportunity to 'work' with Shetal, a horrible experience. In 5 months we were only at 50%."
• "Even on the day of completion they kept me waiting SIX HOURS to tell me that the purchase had completed."

Efficiency and Professionalism

Pros:

• "AVRillo Conveyancing were excellent and stress free with the sale process of my property."
• "The solicitors were very efficient and professional."
• "We are so glad these people are our solicitors."
• "The solicitors are very naive and don’t have an understanding of what to convey."
• "Absoloutley fantastic service from Kerry and her team - fully reliable, trustworthy and speedy."
• "AVRillo is by far one of the most professional and efficient conveyancing companies."
• "They worked really hard to ensure the sale and purchase of our new home was completed quickly and efficiently."

Cons:

• "Avrillo made several mistakes, including sending us other people’s personal information (mortgage offers), misinforming the bank and slowing the whole process down."
• "Very confused by the positive reviews, it was a nightmare to buy a chain free first time buy property and took us 6 months of constant pushing chasing and ringing every day just to get incorrect answers."
• "The switch board lady doesn’t really care and finds it funny that this is the case."
• "It was a contradicting experience."
• "Hidden extra costs that are near double what other solicitors charge."
• "She accidentally sent me an email (it was directed to her assistant) asking her to stop responding so quickly to emails and to stop giving me information."
• "The solicitor closed my online portal before I could retrieve all documents and did not consult me."

Customer Service

Pros:

• "We were very happy with the service provided by Nazia and the team at AVRillo."
• "David Lloyd was our solicitor from AVRillo and we cannot recommend him enough."
• "I would highly recommend the service I received from AVRillo (Nazia and team)."
• "All questions were answered regardless how small or complicated."
• "When calling you are met with friendly receptionists who are really happy to help in any way."
• "I found the online system very good for keeping track of our progress through the process."
• "AVRillo even sent us a welcoming pack after our move, what else do you want?"

Cons:

• "When I did get to speak with Nicole she was extremely rude speaking down to both myself and my husband."
• "Be aware of the costs!! We ended up paying 3 times more what was previously quoted."
• "They are quick to respond to any circumstances that may arise."
• "I was overcharged so their invoices do need to be carefully checked."
• "Just watch out for the extra charges hidden in the t's and c's which mean the cost is the same as a high street solicitor."
• "On seeking advice they would only state the generic statements and provide no clarity."
• "Had a really lovely welcome conversation with Charlotte and both have been amazing. Very quick to respond to any questions."