"Kept me informed along the way and worked so hard to get me my desired completion date."
"They kept me informed every step of the way and made sure that everything went smoothly."
"Eleanor was pleasant to deal with and I felt in safe hands. She kept on top of all communications."
"Martin kept me in the loop throughout the entire process via email or via the app which is so useful."
"I like the fact that we could communicate and send documents through the Gorvins app and also check the progress of the application process."
"Always very quick to respond to messages in the app or emails."
"We dealt with Matthew McGuinness who was very responsive through emails, app messages and phone."
"Tiffany and her team showed care, empathy and actually went beyond to try and help me."
Cons:
"Good, but I had to prompt them to take certain actions to ensure they were done efficiently."
"In reality, the case progress tracking is a farce - our sale has completed but if you believe the app, we haven't even received a mortgage offer yet."
"They don't answer the phones or emails, and take ages to review files, don't request key information until it's too late."
"Joe Hartley was my case handler and he was insufficient and never picked up calls or replied to emails."
"Very difficult to describe their handling of a house buying process as anything other than utterly appalling."
"We have just completed the remortgage of our property. Despite us leaving things quite late, our case handler - Martin Noon has been absolutely fantastic."
"Stay away from this law form for property purchase or sale."
"They are unable to communicate effectively."
Professionalism and Efficiency
Pros:
"The team (Natasha and Dulcie) was professional, knowledgeable, and responsive."
"Eleanor Maden was absolutely fantastic from start to finish."
"We were recommended Gorvins by my parents who were super impressed with the customer service and ability to communicate and complete quick."
"I’m extremely grateful for her help and very excited to move in to my new house!"
"Hannah has been so helpful and kept me fully informed throughout the process."
"Rachel Hewitt has been with us throughout our purchase, offering sound and reliable guidance throughout."
"Gorvins have been great throughout the process of buying our first house, it took less than 9 weeks for the whole process."
"Hannah Benson assisted me throughout the process and I don't have a bad word to say."
Cons:
"“Forgot” to ever action searches until I prompted (8 weeks into transaction)."
"My case has been assigned to Jameel Karim, who seems to have done nothing for three weeks and isn't even sure when he received the Sellers Info Pack."
"Gorvins have been 'working' on my behalf for nearly 4 years to now to correct the boundary on the plan for my property."
"The process itself was very long for various reasons but Elenor was on hand to provide feedback at each step."
"They are unable to communicate effectively."
"For a straight forward transaction with no chain it took 3 months to complete."
"They have been 'handling' my property purchase for 7 weeks, and I have almost no progress."
"I wouldn't recommend Gorvins based on my experience and wouldn't hesitate to use them again in the future."