Lush Cosmetics Portsmouth Reviews Summary

Customer Service

Pros:

• "Sharon was truly amazing today, she spent her time showing us all products which she would think we’d like."
• "Sophie approached me again with a tester for the very thing that I was debating buying."
• "10/10 for Raren, she's lovely even just to talk to and a quality worker :))"
• "The girl that served me couldn’t be more helpful... she understood and hoped it would help."
• "Dan is the best!!!!"
• "I had a really warm welcome to the store by one of your lovely employees Zo."
• "Both raven and emmie Joyce I believe her name was were both amazing."

Cons:

• "I do find it annoying the constant harping on about the good ethics/ethos of the company."
• "It’s very off putting when you get every member of staff come up to you as soon as you get in there."
• "This staff member hounded me around the shop, She didn't take my request to be left to shop on my own."
• "I trusted your member of staffs advice and feel disappointed being sold a product I didn’t need."
• "I now have totally unsuitable products which I will be needing to return to my local store."
• "Just not a fan of the continuous bombardment of staff offering help and advise, I'm more likely to browse more and spend more if just left alone."
• "Holy Christ, I used one of your bath soaps and found out it was a bloody bomb! Massive hole in my living room ceiling thanks for your antics."

Product Quality

Pros:

• "Bought various products over the years and they have never been faulty or wrong."
• "They have loads of bathbombs selections as well as cosmetics and skin care products!!"
• "The bath bombs look and smell amazing when you drop them in water, along with most of their products."
• "I would definitely recommend products from Lush cause they're all organic and they really smell good!"
• "I thoroughly recommend the lord of misrule body spray! It's really long lasting and has a lovely unique scent."
• "The products she gave me as samples have worked better then any product I've used."
• "I love LUSH products! The fact they do not test on animals is brilliant, and all products are vegan and made of natural materials."

Cons:

• "I really appreciate your service there, but to be honest Sea Vegetable does not suit for my oily skin. If someone sharing the same skin type with me, I do not recommend it."

Store Atmosphere

Pros:

• "What a wonderful time we had so thank you Sharon and thank you Lush for your help and time."
• "Everything looks great and the handwritten signs emphasize their handmade and natural ethos."
• "Plus our bathroom smells incredible now."
• "Can’t wait to come back."
• "I always feel so happy when I leave lush."
• "All round it was a pleasant visit to Lush and a wonderful environment :)"
• "Amazing! Best Lush store I've been to. Staff are always helpful and very knowledgeable."

Cons:

• "An absolute disgrace of this company to advertise anti-police messages in their shop window."