Lush Cosmetics Milton Keynes Reviews Summary

Customer Service

Pros:

• "Ellie assisted me today... was super helpful and gave great advice about what would be good for my skin."
• "Grace from the MK Lush store, so sweet and full of Lush product knowledge and very helpful."
• "Melody is the best server I have ever had the pleasure to meet... unbelievable customer skills."
• "Shannon was so helpful and welcoming... impeccable customer service."
• "Lucia was a star! Spotted us looking around and immediately helped us finding our gift."
• "Lucia was helpful talking to us about some additions to the snow fairy range."
• "Lucia was fantastic, I didn’t know a thing about face masks and she sat down with me and explained everything."
• "All of the girls did amazing taking their time and showing me all of the products."

Cons:

• "Big fan of lush products... disappointed with customer service here... staff were standing around and chatting - no one came to greet me."
• "The staff member seemed super bored and unbothered. Quite disappointing and I felt put off from buying anything."
• "Staff were also chatting and not really attending to customers unless approached first."
• "I would ask for help if I needed it... felt like the assistant wanted to hurry us out of the store or keep a close eye on us."
• "Terrible customer service. Went in and brought a large space ship bath Bomb... none of the colleagues there helped."

Product Knowledge

Pros:

• "Ellie really helped me understand what products would best fit what I was looking for."
• "Lucia was super helpful and knowledgeable about the products."
• "Prats was fantastic, super friendly asked me in a lot of detail about my skin."
• "I just went yesterday and the member of staff serving me, Max, was so lovely... I recommend snow fairy products."
• "Milly was extremely attentive and informative... resulted in us being even bigger fans of Lush."
• "Neve was very informative about the different products... gave us some samples to try."
• "I was attended by Melody, who was wonderful, helped me and that same day I left with a product from the store."
• "Neve has kindly gone out of her way to help me find products to combat my problem with spots."

Cons:

• "Disappointed with the product knowledge of staff, had to ask several times for information on products."
• "Staff did not seem knowledgeable about some of the newer products, had to wait for them to find information."
• "Felt like the staff were not as informed about the product ingredients as I would have liked."
• "Had to repeatedly ask for clarification on how to use certain products, staff seemed unsure."

Product Range

Pros:

• "Good range of items for women and men."
• "This is a big unit now, which has taken a while to get used to... bigger variety of lush products."
• "Lots of friendly staff who are always willing to help... amazing variety of products."
• "Visited on the 7th of September... The staff are very nice! Melody was lovely on the tills, and I didnt catch the name of the other staff member."

Cons:

• "While the range is extensive, I sometimes find it overwhelming and hard to choose from."
• "Some products seem to be perpetually out of stock, which can be frustrating."
• "The store could benefit from having more variety in certain product lines, especially the newer ones."
• "Occasionally find the store lacking in specific items I'm looking for, which is disappointing."