Lush Cosmetics Bristol Reviews Summary

Customer Service

Pros:

• "A shop worker was super helpful and friendly, and after my ADHD riddled brain left a can of drink behind, they ran after me to return said drink to me, super lovely and helpful and I’m sad I didn’t catch their name, thank you massively :)"
• "Becky made our visit so pleasant from start to finish."
• "Rachel was extremely pleasant and helpful."
• "Max at Lush Bristol is a true legend!"
• "Naomi gave us samples of our favourite products and even a birthday present for me, which was so kind of her and completely blew us away."
• "Today I received amazing service at the Broadmead store - was greeted with very friendly faces."
• "I have never felt so valued by a member of staff ANYWHERE before I came into lush and was served by Eliot."

Cons:

• "I understand that Lush staff are made to harass customers and do feel sorry for them in that aspect, but as someone with anxiety, being hounded as soon as I walked through the door wasn’t the best."
• "You get harassed as soon as you walk in, it’s not like their products are great anyway."
• "I was left to struggle to try to find the products I was looking for."
• "Unfortunately some of the sales advisors don't know what they are talking about."
• "I was given a patronising training session on putting my mask on before I walk into the shop, twice."
• "Normally I love the store but I encountered a rude staff employee."
• "Also Lush isn’t a disability confident employer, so they don’t like to recruit disabled candidates, say they are all diverse but when it comes to disabilities it’s exempt."

Product Quality and Selection

Pros:

• "My daughter had an absolute blast making her own bath bombs."
• "And you'll come out smelling delicious!"
• "Save on plastics and treat yourself to a pampering at the same time!"
• "You can go plastic free, and even if you take plastic pits you can take them back to be recycled."
• "New products all the time and they support a lot of different charities too."
• "Great products, I always have soap, shampoo/conditioning bars and tooth tabs."
• "BOOM toothy tabs are amazing."

Cons:

• "My first issue is the sudden price rise on all products."
• "Just well over priced cosmetics."
• "The products are slowly starting to become really uniform looking I.e the perfumes all look the same now but part of the quirkiness of lush was how random stuff was."
• "Stop making popular products online exclusives only. People don't want to pay 7 quid to get a 10 quid shower gel delivered nor do they want to drive to Oxford Street to buy it."
• "Some of the products I use regularly have jumped up by £1 or more instantly to the point it's just become a little too much for me to justify."
• "Fed up with Lush now, will buy all of my products elsewhere after constant disappointment on product worth."
• "Bought the obligatory Snow Fairy, expensive at £24, but it's for my daughter."

Store Experience

Pros:

• "I’ve left your store with the biggest smile on my face after our chat!!"
• "What a pleasure it was to attend your Bristol store today."
• "Always have an amazing experience here!"
• "It felt like a whole new world of beauty goodies waiting to be explored."
• "Because they were so happy and entertained we were able to buy more than we came in for and felt very pleased with our experience."
• "Everything was handmade and eco-friendly – it's like shopping with a conscience."
• "The moment I walked in, I was greeted by this explosion of colors and amazing scents."

Cons:

• "I decided to leave and not buy anything, pushing me towards The Body Shop time after time."
• "HORRIBLE experience. Swarm of staff trying to influence and tell me what to buy."
• "It was my first time going in this Lush and I’m not sure if I would like to go back."
• "The constant badgering EVERYTIME you go into store for a browse is exhausting."
• "I was also greeted by the rudest customer assistant today."
• "I don't have strong sense of smell I was asked to wear a mask to smell what to buy, and through the mask I can't smell anything so had to buy everything without knowing anything, not gonna return until its all finish, what's next eating with the mask?"
• "She couldn’t give me any useful advice."