Lush Cosmetics Doncaster Reviews Summary

Customer Service

Pros:

• "The lady who helped me today had fantastic customer service and helped a lot! Fantastic store to visit!"
• "Came in with my 3 year old and got 5 bath bombs only for her to misplace the bag on the duration of our shopping trip. Returned to repurchase and Carolann replaced the bath bombs free of charge."
• "The Team were really incredible, very helpful and knowledgeable about the products."
• "Abbie was lovely to speak to, very helpful with helping me pick out some bits to treat myself and demonstrating the new products!"
• "Karman in particular was very amicable and patient, taking time to show me through various products and give insightful recommendations for some gifts that I was purchasing."
• "She offered plenty of other samples which she thought I would also find helpful in targeting my problems."
• "The staff were very friendly and helped me find what I wanted."

Cons:

• "However you notice when it's not a holiday because the store is pretty much empty, which makes it really awkward when you go in as the staff jump on you."
• "I had to leave my wife in there by herself though as the over keen shop assistant put me off, almost stalking us."
• "Wish staff would realise what customers like that service and the ones that want to be left to it."

Product Quality

Pros:

• "Only bath bomb that turns the colour of the bath a fun colour. 100% recommend may be expensive but you get what you pay for :)"
• "I do feel how my skin condition has improved, it's got a nice glow."
• "I used the mask recommended to me and my skin looks amazing."
• "Orange shower scrub well what can I sat it's just amazing smells lush and leaves your skin feeling soft and beautiful."
• "I got the honey I washed the kids and not only does it smell amazing but my skin feels so soft now too!"
• "The daddy-o shampoo and the purple conditioner has left my hair looking smelling and feeling amazing!"
• "They recommended the Dream Cream and I have used it twice and already noticed a great difference."

Cons:

• "Love lush but I don’t thing there gift boxes are worth the money."
• "Love lush but I don’t thing there gift boxes are worth the money .. my partner bought me the 12 days to Christmas set which was £75 and the contents was only £62 and same with my daughter hers was £30 and contents only £16"
• "I like the products however I do find some expensive."

Store Experience

Pros:

• "Such a lovely friendly store, I have always loved going into this store since being young."
• "It's a shop you smell before you see."
• "The divine smell when you walk past the shop."
• "Everything smells amazing and if you're not sure whether to buy, staff are happy to whip out a bowl of water and use a product right off the shelf to show you it/let you smell it in action."
• "Always a treat to nip in to lush just for the smells. The smell in there is always fantastic."
• "All smell out of this world!! So many colours and scents and makes it all 10x better knowing the ingredients are safe."
• "Really nice place to shop, loads of different options and the staff are super friendly and helpful."

Cons:

• "Lush is stupid because nothing is edible and it's not fair on all the healthy people who eat carrots as they might mistake them as 'edible' you should change it now or people could die, I would buy your products but I cba and they cannot be eaten." (Note: This feedback seems to be non-serious and should be taken with caution.)