Address: 28 Fargate, Sheffield City Centre, Sheffield S1 2HE, United Kingdom
Phone: +441142750429
Rating: 4.7
based on 150 reviews.
Customer Service
Pros:
"I don't think I have ever received such good customer service from anywhere else!"
"What an amazing store with quality products and staff."
"The staff in LUSH Sheffield are the (bath) bomb!"
"Everyone was super friendly and helpful :)."
"As usual workers at lush provide the best customer experience!"
"Best customer experience ever... the staff seem to love their jobs and their customers!"
"Really great customer service from Lush in Sheffield yesterday."
Cons:
"Only downside is that the staff are really over the top friendly and dying to help in anyway they can."
"The sellers are supposed to help, but every time there is a new person who introduces a product in a different way, which is different from the previous person, this confuses me."
"I hadn’t been in for a while because I find Lush’s hard-sell approach a bit overwhelming."
"The staff are friendly to the point where it's a little over bearing and intimidating, you feel pressured to be talkative and for an introvert it's painfully unnatural."
"I wish they'd leave me to browse a bit more. I can ask for help if I need it."
"Good products... but definitely NOT a place to come if you don't like to be talked at all the time as that constantly happens."
Product Quality
Pros:
"All the products are made from natural ingredients and smell wonderful although they do have non perfumed stuff."
"The Lush store we visited oozed with fresh ingredients and apparently, they can sell 'naked' products to you if you don't want the packaging!"
"At first lush's products may seem a bit pricey, but over time you'd realise it's totally worth it."
"They also do seasonal products so there's always something new to find every time you go."
"The smells in here are fantastic.. you leave with a beautiful smell wrapped around you."
"Visited Lush for the first time today with a person who cannot use soap containing some chemicals. The products available had been tried before with good results."
Cons:
"A lovely store and fab products. However, I was overwhelmed by the sheer amount of hair products."
"Some of most expensive things in the world... A tiny tub face cream from Lush."
"For us, the prices seem a little high."
"For us, the prices seem a little high, but a £5 Bath Bomb Christmas Stocking-filler is a good bet."
"The overpowering scent of lush is enough to leave me with a headache after being inside for a few minutes."
Staff Friendliness
Pros:
"Love this place x Staff are amazing beings."
"Very good atmosphere in the shop, with friendly and smiley staff which is very inviting!"
"Friendly and incredibly well informed staff."
"Visited lush on Fargate in Sheffield and they have the most amazing staff !! Always so bubbly and friendly."
"The girls in the store this afternoon 18/10 made my visit a pleasure."
"Love Lush! Nadia was really helpful when we shopped last weekend."
"The workers were all charming and the good music in the shop added to the vibe ✨️."
Cons:
"I love lush, normally you go in and get greeted quickly and staff are keen to help. Not at this one, even though I went in and the shop was empty nobody offered to help me with what I was looking for."
Community and Charity
Pros:
"Domestic Abuse Service - Sheffield: Lush regularly contribute generously to our service."
"Trip was extra special by being gifted a candle with a lovely note saying pay it forward with kindness and have continued this throughout the day."
"Upon hearing we were traveling, they gave us a small free sample to bring with us."
"They also donate to charities which is always a plus :)."
"Was picking some donations up which lush had so kindly offered to donate to the charity I work for to help us with the cost of living crisis."
"He spoke passionately about the refugee initiative in store and gave such a positive impression of Lush’s contribution to the cause."
Cons:
"Asked them if they would stop contributing to global warming by keeping their doors shut in this cold weather but they refused so won't be going there again!"
Store Experience
Pros:
"The store is well laid out and the staff are friendly."
"Always a great experience at this store!"
"Lush Sheffield always has a positive atmosphere and I enjoy a visit every-time I come in."
"Good shop, friendly staff and a good vibe."
"The store was clean, really well presented and enticing."
"We were welcomed in by the staff who made us feel at ease instantly."
Cons:
"Although it's quite small and is missing some products, it's a great store."
"Even though it was busy the staff were happy for my dog to go into the shop with me."
"The store wasn't provided with QR link for party information but was told info is online."