Nuffield Health Parkside Hospital Reviews Summary

Medical Staff

Pros:

• "Mr James Bellringer who is an amazing surgeon and my nurse Laura mita was absolutely lovely too."
• "The level of care and attention from the nurses and other medical staff was amazing."
• "Very professional nursing and auxiliary staff."
• "The nurses and duty doctors took extremely good care of me during my stay and were very attentive, caring and understanding of anything I asked."
• "Dr Basarab is a very competent dermatologist."
• "The doctors and nurses are great, friendly and my surgery went well :)"
• "All staff members were extremely attentive and very friendly!"

Cons:

• "Some of the nursing staff didn't seem to know what they were doing, others were downright rude and unhelpful."
• "Agency nurses ignore requests for pain relief."
• "very aggressive doctor in terms of dealing patient Dr Janakan Natkunarajah most of thing he ignore."
• "I saw a Mr. Paul Carter who was supposed to carry out a mere smear test, during the appointment he was very inappropriate."
• "Some surgeons here work on an NHS contract but even if the hospital is half empty, they'll shove you into the cheapest room they have."
• "Don't go see Miss Tina Rashid (urology). She lied to me about closing her practice to get rid of me."
• "Extremely unorganised and uninformed staff."

Administration and Communication

Pros:

• "I’ve always had communication from the hospital when needed."
• "Right from the outset I found Parkside in Wimbledon to be extremely approachable and helpful."
• "The whole experience was excellent with friendly and helpful staff."

Cons:

• "Communications are not replied to. Prices are not transparent, conflicting quotes that even when communicated in writing are not honoured."
• "The administration services are very poor."
• "Appointments are often cancelled without warning which is such an incredible waste of time."
• "Serious communication problems from start to finish, causing me to not be seen by a doctor, and no follow up to re-book."
• "Telephone lines absolute nightmare I've been trying to get through for hours."
• "Dreadful customer service from Accounts, Administration and some nursing aspects."
• "For a private hospital, considering their prices should do far better in terms of customer experience."

Facilities and Environment

Pros:

• "Inside is very nice and clean."
• "The rooms are nice and quiet, clean and spacious."
• "Housekeeping were fantastic and not in the least intrusive and kept my room clean and supplied with toiletries etc."

Cons:

• "Friendly staff but shockingly poor accessibility for a hospital."
• "No safe access for pedestrians and heavy traffic around the area if you are coming by car."
• "Facilities are a bit outdated and require some refurbishment, in my opinion, especially compared to other London private hospitals."
• "The rooms are closer to a budget hotel, than a hospital."
• "It is now probably the 4th time I've come to Parkside in 4 years & every time the front of house service gets worse."
• "Not helpful or friendly reception staff."
• "Came very close to making a booking at this hospital today but decided to go elsewhere as the costs are not transparent."

Costs and Billing

Pros:

• "I was quoted a reasonable amount."

Cons:

• "Are you a self payee please note that you will not only receive one invoice minimum 250 GBP but an additional invoice from the doctor in my case 150GBP."
• "I was quoted a reasonable amount and then to my surprise, I have now received another invoice from the doctor and the bill is a total of £700!"
• "After my treatment I received several invoices; from the hospital and a separate one from the doctor who treated me."
• "It took several days of being gaslit on phone calls to resolve the problem."
• "If you are a self pay patient be very careful with costs not being transparent at this hospital."
• "Absolutely awful. Parkside does not tell you that you will need to pay the hospital and a separate invoice from the doctor."
• "Costs are not at all transparent and no mention of this is in writing. Totally unacceptable."

Food and Amenities

Pros:

• "The food and drink is amazing! (I really miss it!)"
• "The food was good with a decent menu."
• "The catering staff were lovely and the menu is exceptional and extensive, very well prepared and cooked."
• "The rooms were kept clean and the food was amazing."

Cons:

• "Had a really poor experience today at the 1st floor Outpatients reception."