KFC Newark - Lincoln Road Reviews Summary

Service

Pros:

• "The food is always hot and quick and the service friendly."
• "The service was very quick and the new trainee worked great under pressure."
• "Engaging chat, accurate service and fast!"
• "The staff were friendly enough and my order was taken quickly."
• "Not gonna lie this was the fastest service I have ever received in a KFC. Speedy as heck!!!! Lovely staff."
• "Can be busy buts that's a good thing as it's great food and fast service friendly service always by everyone."
• "Fantastic even though it was very busy all stall helpful and friendly."

Cons:

• "Drive-thru experience was disastrous, order not heard correctly."
• "The worst service that I have received, placed my order on app and then had to wait for 40 minutes inside."
• "Service was were slow and much polite."
• "Terrible service."
• "Stood for 10 mins at the till, wasn’t acknowledged by a single member of staff."
• "Served by a disinterested assistant who took an age to take my order."
• "Staff didn't seem interested in serving."

Food Quality

Pros:

• "We went to try the no chicken burger which was good."
• "The food is very good, fresh, and tasty."
• "Most importantly all of the food was delicious! Everything was hot and fresh."
• "The food comes properly cooked now too which is good as its not as greasy anymore."
• "Hot food, freshly made and not too long wait for it either."
• "The food is as good as it can be in KFC as usual."
• "Very tasty good parking."

Cons:

• "Ordered a zinger burger, chicken wings and fries to go. Burger was bland, fries were over cooked and soggy and the wings were fatty."
• "Food not very good, chips Luke warm and tasteless."
• "Absolutely tasteless!!!! Nothing had any flavour."
• "Single portion of chicken was soggy and not particularly tasty."
• "The chicken was very dry not freshly cooked at all."
• "Chips were a soft greasy mess, the chicken was dry and unappetising."
• "Chicken over cooked."

Cleanliness

Pros:

• "Clean tidy restaurant, with a decent amount of seating both in/outdoor."
• "The store is always clean and tidy."
• "The place was clean and tidy."
• "The eating area was modern, clean and a nice variation of seats. The toilets were very clean and well lit."
• "A big improvement on the last visit! The restaurant has had a makeover which made a difference to the feel of the place and made it look a lot cleaner."

Cons:

• "Utterly disgusted went here for a meal and received a parking fine."
• "The bins were overflowing and there were trays and refuse on top of them."
• "Most of Tables dirty, floor full of rubbish, no toilet roll in lady's."
• "It was untidy beyond belief. The tables unclean, the bins overflowing."
• "the toilets were disgusting, no loo roll in them and no hand soap and the hand dryer didn't work."
• "Toilets were absolutely disgusting."
• "Restaurant filthy, floors covered in mud and food."

Order Accuracy

Pros:

• "Food almost every time correct on drive through."
• "There’s was a mix up when I ordered my meal, so I went up and told the staff behind the counter which they sorted it out straight away."

Cons:

• "Every order I've ever had from this place has been wrong and missing items."
• "What a joke. Every time you go they forget at least 3 things from a large order."
• "Seriously think twice about going here or ordering if you want what you actually order. I stupidly have been here more than once and they have messed the order up....EVERY TIME."
• "My order was wrong so I went to the counter to tell somebody."
• "Got to order point, told there were no Southern bites, ordered something else, got to pick up point to be told they didn't have what I'd ordered."
• "Awful service. Left things off the order. About 6 french fries. Banquet meal my 4 year old grandson would eat 3 of them."
• "once my order was done I checked it and found that it was the wrong meal to what I ordered."