Address: Center Parcs Sherwood Forest Sherwood Forest, Old Rufford Rd, Newark, NG22 9DN, United Kingdom
Phone: +443448266205
Rating: 4.7
based on 334 reviews.
Staff and Service
Pros:
"Staff are friendly and helpful and the cafe is relaxing & not over-priced."
"Thank you to all the staff who were accommodating in every way possible."
"The staff were amazing, understanding and could do more to make me feel better."
"I just want to highlight that all the staff working in the spa on the Friday morning were amazing - especially Rosie!"
"The staff were very polite helpful and very informative."
"Staff so friendly all the time."
"Very friendly staff especially Rita and Carol."
Cons:
"The host was most unwelcoming on arrival which kind of set the mood for our visit."
"But felt unwelcome and talked down to by Stacey on reception."
"Somewhat spoilt by Stacy on reception. Unprofessional and had an attitude problem."
"Rude therapist during my facial. Wouldn’t shut up during my treatment totally spoiling my relaxation."
"The therapist was really poor in every aspect and although I didn't really want to after visiting this spa as many times as I had done over the years, I felt I did have to make a complaint."
"The therapist did a good treatment but her offish manner let her down with poor customer service skills, lacking in rapport with her communications."
"Customer service had no sympathy, just get 'it can take while to get through on change over day'."
Facilities and Cleanliness
Pros:
"Lovely spa, well kept and clean."
"The changing facilities are clean and tidy."
"Very well designed spa facility with a vast array of spas, saunas steam rooms and relaxing therapeutic areas."
"The spa facilities are wonderful, with so many different steam rooms, saunas, showers and relaxation areas to experience."
"The spa was spotlessly clean, not overcrowded and had something for everyone- perfect place to wind down."
"The place - spotlessly clean. Everywhere and Everything!"
"The whole place is clean and well attended, staff are lovely and happy to recommend rooms to suit your needs."
Cons:
"The place felt very overcrowded so the majority of our stay was spent in a pool of cold water.. literally."
"The pool was dirty."
"Swimming pool could do with a clean."
"Shame we wasn't informed the hot tubs wasn't working inside."
"The hot tubs were broken which was very disappointing."
"Could not even use the out door jacuzzi as one was hogged by a group of women for ages no sign of getting out."
"Some of the showers, steam rooms could do with extra maintenance as they were too hot to the point of burning feet in saunas, scalding in showers."
Value for Money
Pros:
"Although it is not cheap, I do think it is worth the money as it is an exceptional spa."
"Will definitely go back! Still basking in the after effects of a blissful day!"
"Each of us had some treatments which were excellent and good value for money."
"After all said and done, great value for money, and we will always return again and again."
"Good value for money."
"The treatments are very professional and worth every penny."
"Booked the 2 people day package, it was really great value."
Cons:
"I had a massage treatment which was nice but not deep enough for me and way too pricey."
"Will not return or recommend this trip. Not very good value for money at all."
"For the price at £150 for a day using spa facility and prosecco on arrival and a choice of a hot meal plus soft drink (lasagne, I chose) it was pricey."
"A day with 2 treatments was close to £500!! Ridiculously expensive."
"The increases in price and reduction of offering is unbelievable."
"It's now £170 but starts at 5.30pm, a 62% increase on the hourly rate."
"We left feeling disappointed and £65 out of pocket."
Food and Drink
Pros:
"Great variety of rooms to go in, food and drink great too."
"We had a lovely cocktail and cake at the on-site restaurant."
"The mezze was amazing and the vegan fudge cake was divine!"
"Had the Mediterranean platter for lunch - plentiful and delicious."
"Lunch was delicious and they had excellent cocktails."
"Food was well presented and tasty and cocktails delicious."
"The food in the restaurant is great."
Cons:
"Lunch was disgusting."
"Only down side I would say is the food is overpriced and not much options."
"The only miss was the Sangria, which was tart."
"Sorry but lunch was nothing like expected in the price we paid, basically a panini and bit of salad. Disappointed."
"The food took longer than expected to arrive."
"Food is all healthy options but not much variety apart from starters and panini."
"If I have to add anything negative it would be the price of food and drink if it's not included it is expensive."
Communication and Accessibility
Pros:
"From the first greeting to initial refreshments to lovely lunch and massage."
"A nice touch is now with the COVID-19 guidelines before you start your treatment."
"The Vitalé Café served great food and cocktails and they were very flexible with timings."
"Staff were very friendly and had a table with balloons and champagne on."
"The complimentary robes in our lodge were an added bonus."
"The idea of having a bag with your towel and dressing gown in is a very good idea."
"Every member of staff I encountered was so friendly, welcoming and professional."