McDonald's Reviews Summary

Service

Pros:

• "Restaurant always busy, orders correct and service is quick and friendly."
• "Used the app and found this very easy and efficient."
• "All modern technology is now available to ensure ordering is easy."
• "Very clean and tidy with friendly floor staff."
• "Brief so on journey. Used the automated ordering/paying system and food was ready quite quickly and was enjoyable."
• "Charlotte was especially helpful, unusually helpful and friendly, went the extra mile without being asked."
• "The restaurant was clean, the staff seemed hard working."

Cons:

• "Visited this evening at about 8pm, service was so slow cars were queueing down the road."
• "VERY slow service on the drive through."
• "Service is slow, staff are rude and abrupt, also poor layout of the car park meant I was stuck longer then necessary."
• "The drive through has always been slow on a Friday so I thought I'd try the Click and Serve. I waited 15 minutes whilst all the drive through customers that came in after me were served. Won't do that again!"
• "No service at counter despite many staff."
• "Always seem to get the order wrong, always a long wait in the drive through."
• "The service was very slow and not well organised, very disappointed with the whole experience."

Food Quality

Pros:

• "The food was nice and hot and the ice creams went down a treat in the hot weather."
• "Food was very good."
• "This McDs was clean and convenient where we ordered an egg McMuffin and hash brown. Delicious"
• "Food was hot and reasonably fresh, I.e not been sat too long under heat."
• "I used to have a lot of problems with McDonald's getting my order wrong but over the last couple of years I can't complain at all, delicious food, pipping hot, friendly staff and still very reasonably priced, yum yum."
• "Food got delivered quickly and everything was fresh and yummy."
• "Food with good standards as expected from this company."

Cons:

• "They missed the fries out. Drink upside down poured out every where."
• "Food was cold, poorly constructed burger which looked like it had been thrown around before being served."
• "Waited 25 minutes for food that turned out to be cold."
• "Fries are always soggy and not salted."
• "Food under cooked and had to be thrown away."
• "Chips like cardboard and the burger tasted like it was cooked yesterday."
• "Food was warm (best description I can give) and fairly bland."

Cleanliness

Pros:

• "Tables and chairs cleaned when you left."
• "Clean and tidy, like all macdonalds, good priced food and great priced coffee."
• "Very good COVID procedures with screens between tables, signage pointing to track and trace and helpful staff directing to suitable tables for your party."
• "Restaurant was clean and tidy."
• "Really smart and much improved Ladies loos and hand washing."
• "The place is clean with like plastic barriers to keep people safe."
• "Good location for stopping off mid-journey for something to eat."

Cons:

• "No hot water in the disabled toilets just hand sanitiser... staff walk around like zombies you talk to them you get a blank vacant stare."
• "Food all over the floor, nothing prepared."
• "Toilets were dirty, and not all the locks worked."
• "Certainly not the cleanest McDonald's I've ever been in."
• "The place was like a land fill site. Bins over flowing ketchup exploded on the floor tables messy."
• "Both sinks blocked, lacking pedestrian pathway around the building."
• "Not the cleanest McDonald's I have visited."