Summat to Ate Steak Restaurant & Function Rooms Reviews Summary

Customer Service

Pros:

• "All of the staff were pleasant and attentive without being intrusive."
• "One of the best experiences! Food arrived quickly, all of the staff were lovely and polite!"
• "They actually cooked another meal to box for me! Excellent customer service!"
• "The service is outstanding, the staff couldn't do more to help!"
• "Service was really good, attentive, friendly and polite."
• "The staff were attentive and helpful."
• "Fantastic restaurant! Their customer service is always great and we're always made to feel welcome upon arrival."

Cons:

• "Staff were rude, felt rushed and some of the food presentation was slap dash to say the least."
• "atmosphere is quite cold and some staff not great, some almost bordering on rude."
• "They don't take kindly to complaints, I saw a customer rebuked for complaining."
• "Rude, ignorant, arrogant staff."
• "Visited for my sons 16th birthday and GCSE results day meal which was ruined by absolutely shocking customer service, mainly by the owner."
• "The staff were rude at the party afterwards (especially towards our DJ)."
• "Kai the owner thinks he is the big I am in Hindley and can treat his customers with contempt."

Food Quality

Pros:

• "Recently had the Christmas dinner and I’d say it’s one of the best I’ve EVER had !!"
• "Food was spot on and service brilliant catering for 34 adults and 4 children everyone really enjoyed the food no one was left waiting and everyone got what they ordered thank you once again."
• "I love the hot rock steaks."
• "The food was great and the staff all very helpful and welcoming."
• "Very good food and excellent service I would recommend it to anyone."
• "The food was amazing, beautifully presented and all served at the same time."
• "The food is always amazing, taste and presentation."

Cons:

• "Please clean your floor very slippy with greace."
• "Not value for money. Starter of Tandoori king prawn = 4 prawns on a small piece of toast. £8."
• "The only downside was the Cajun calamari rings, they tasted very processed, like they came out of a packet."
• "I feel as though the food quality has deteriorated."
• "mine was so fatty I couldn't eat."
• "Very poor quality food and meals not hot apart from the steak of course."
• "The food was diabolical nothing was correct a well done ordered t-bone steak arrived pouring with blood."

Atmosphere

Pros:

• "Really good atmosphere."
• "This was a novel experience for me. I've never had steak cooked on hot rocks on the table in front of me."
• "the food and service was fabulous."
• "We enjoyed delicious, beautifully presented food in a relaxing atmosphere."
• "Good Atmosphere and well priced for the food on offer."
• "The atmosphere was buzzing and the lighting spot on a real hub bub vibe."
• "The place is spotless with a good homely atmosphere."